Ian Harvey
Portland,OR
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Manager
Force Building Services
11.2019 - 06.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Salesperson
Bulwark Exterminating
02.2016 - 11.2019
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed relationships with clients for increased loyalty and repeat business.
Education
High School Diploma -
Bountiful High School
06.2004
Skills
- Strategic Planning
- Territory Management
- Goals and performance
- Project Management
- Sales Development
- Personnel Management
- Vendor Management
- Team Leadership
- Leadership skills
- Customer Service
- Personnel Monitoring
- Client Relationship Building
Certification
- OSHA 10 - Hour Safety Certification
- OSHA 30 - Hour Construction Safety and Health
Timeline
Regional Manager
Force Building Services
11.2019 - 06.2024
Salesperson
Bulwark Exterminating
02.2016 - 11.2019
High School Diploma -
Bountiful High School
- OSHA 10 - Hour Safety Certification
- OSHA 30 - Hour Construction Safety and Health
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