Ian Hicks
Paterson
Summary
Accomplished leasing professional with extensive multi-site experience across nine Bozzuto-managed luxury communities. Recognized for surpassing leasing targets, achieving seven leases in a single week, and entrusted with lead-level responsibilities at The Harlow in Hoboken. Commended for outstanding performance at The Brick in Hackensack and esteemed for delivering consistent results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi-Site Leasing Agent (Lead Sales & Marketing Duties)
Emprime Solutions
03.2025 - Current
- Company Overview: Bozzuto-Managed Properties – Hudson & Bergen Counties, NJ
- - Stepped into lead-level role at The Harlow (Hoboken), supporting leasing strategy and resident engagement.
- - Delivered standout performance at The Brick (Hackensack), recognized by property leadership.
- - Successfully supported Cast Iron Lofts (Jersey City) in a competitive leasing market.
- - Provided leasing support at six additional Bozzuto-managed communities across Hoboken, Harrison, and Jersey City.
- - Closed 7 leases in one week, sustaining occupancy rates above 90%.
Patient Care Specialist
Green Thumb Industries
04.2022 - 06.2024
- - Assisted 50+ patients daily, maintaining 98% satisfaction scores through education and personalized service.
- - Increased sales 20% by upselling and building trust with patients.
- - Managed inventory and POS systems in compliance with state regulations.
Customer Service Specialist
Robert Half (David Yurman)
08.2019 - 01.2020
- - Resolved 95% of customer inquiries on first contact using Salesforce CRM.
- - Reduced fulfillment times by 15% through process improvements.
Customer Care Consultant
NET-A-PORTER Group
02.2015 - 07.2017
- - Delivered premium client care via phone and email.
- - Resolved service issues in collaboration with cross-functional teams.
Education
Hospitality Management
Bergen Community College
Skills
- Leasing conversions and sales growth
- Resident retention and customer service
- Occupancy growth strategies
- Marketing campaigns and outreach
- Fair housing compliance
Certification
- NJ Real Estate Salesperson License (Active, 2025)
- Driver's License
Systems & Tools
Yardi, RentCafe, BuildingLink, Hyly, ButterflyMX, Latch, Leonardo
Timeline
Multi-Site Leasing Agent (Lead Sales & Marketing Duties)
Emprime Solutions
03.2025 - Current
Patient Care Specialist
Green Thumb Industries
04.2022 - 06.2024
Customer Service Specialist
Robert Half (David Yurman)
08.2019 - 01.2020
Customer Care Consultant
NET-A-PORTER Group
02.2015 - 07.2017
Hospitality Management
Bergen Community College
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