YOLANDA WASHINGTON

Bozzuto Management | Illume, 70 Capitol Yards & 100 Capitol Yards | October 2025 – Present

• Managed leasing operations across three luxury apartment communities, enhancing customer experience for prospective and current residents.
• Conduct apartment tours, qualify prospects, and guide applicants through the leasing process while ensuring compliance with Fair Housing regulations and company policies.
• Maintained high occupancy through targeted leasing, resident retention, and renewal strategies, contributing to community stability.
• Assist voucher holders and program participants throughout the leasing process while maintaining compliance with affordable housing requirements.
• Experienced in working with DCHA (District of Columbia Housing Authority) affordable housing and voucher programs.
• Prepare and upload Request for Tenancy Approval (RFTA) packets through the DCHA Housing Provider Portal.
• Review and verify Tenancy Approval Notices (TANs) to ensure accuracy and timely processing.
• Collaborate with DCHA housing specialists, case managers, and community partners to facilitate timely lease approvals and resident move-ins.
• Work closely with partner agencies supporting residents through housing assistance programs, including Rapid Re-Housing, Pathways to Housing DC, and House of Ruth, ensuring all required documentation is completed and submitted accurately.
• Supported resident events, marketing initiatives, and community outreach to foster engagement and satisfaction in line with Bozzuto's standards.

• Led team of agents to enhance leasing performance
• Achieved high occupancy rates through open houses, flyers, and social media engagement
• Reviewed all applicants to ensure all paperwork has been processed completely
• Assisted future residents with understanding the lease and to ensure all information is accurate
• Processed lease renewals for residents for all current residents
• Organized community events for residents
• Made sure units stayed occupied, tenants were happy and the property is clean and safe

• Identified current and anticipated vacancies across store departments to support staffing needs
• Implemented strategies to develop and retain employees
• Over saw incumbents onboarding process, including orientation, training and scheduling
• Oversaw incumbents onboarding process, including orientation, training and scheduling
• Developed strategies to enhance employee satisfaction and retention to develop and retain employees

• Managed email system for America's Most Wanted television show, responding to 400–1,000 emails daily regarding tips and suggestions, ensuring timely communication and engagement with viewers.
• Made decisions about which requests for help to respond and provide assistance to in criminal cases (based on email or phone requests), passing along information to show producers and, ultimately, law enforcement
• Served as interim supervisor during show airings, gathering case information from police officers, coordinating with hotline workers, monitoring and fielding approximately 1,500 incoming tips to assigned officers.
• Evaluated requests for assistance in criminal cases and communicated relevant information to show producers and law enforcement.