Ian Canava
Pflugerville
Summary
Dynamic and results-oriented professional with extensive experience in accounts management and customer service, notably at the City Of Pflugerville. Excelled in transitioning payroll systems and resolving discrepancies, demonstrating strong data management and exceptional customer service skills. Proven ability to enhance operational efficiency and foster vendor relationships through strategic planning and forecasting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accounts Payable and Payroll Technician
City Of Pflugerville
08.2024 - Current
- Successfully transitioned between multiple payroll systems during company mergers or software updates, adapting quickly to new processes.
- Resolved payroll discrepancies efficiently by conducting thorough research and working closely with human resources.
- Supported year-end processes, including 1099 and W-2 issuance, as well as tax reporting, ensuring complete accuracy in all filings
- Maintained compliance with federal, state, and local regulations by staying up-to-date on tax laws and requirements.
- Streamlined accounts payable management, resulting in improved vendor relationships and timely payments.
Store Associate
Defense Commissary Agency
08.2022 - 08.2024
- Provided knowledgeable product recommendations to help customers make informed decisions, contributing to increased sales and overall satisfaction.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Server
Plucker Wing Bar
08.2018 - 12.2021
- Provided exceptional customer service in a high-volume restaurant environment, ensuring customer satisfaction
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
BBA - Finance
Angelo State University
San Angelo, TX12-2023
Skills
- Strategic Planning and Forecasting
- Exceptional Customer Service
- Data Management and Automation
- MS Office proficient
Certification
- Microsoft Excel Certification
Languages
Spanish
Professional Working
Timeline
Accounts Payable and Payroll Technician
City Of Pflugerville
08.2024 - Current
Store Associate
Defense Commissary Agency
08.2022 - 08.2024
Server
Plucker Wing Bar
08.2018 - 12.2021
BBA - Finance
Angelo State University
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