Ian Jones
Detroit
Summary
Self-motivated, mature and inquisitive high school senior pursuing collegiate studies in the engineering field. Skilled multitasker with superior work ethic and good teamwork, problem solving, and organizational skills. Experience in various fields in customer service and satisfaction. Dedicated to continued personal engagement in environmental conservation efforts, video production and community service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Expert
Target
Taylor, MI
10.2025 - Current
- Managed inventory levels to ensure timely stock replenishment and minimize out-of-stock occurrences.
- Conducted regular quality checks on outgoing orders to maintain high standards of customer satisfaction.
- Assisted in resolving customer inquiries related to order status and delivery, fostering positive customer relationships.
- Executed order fulfillment processes with attention to detail, ensuring accuracy in picking and packing items.
- Utilized warehouse management systems to track shipments and monitor inventory movements effectively.
- Collaborated with cross-functional teams to streamline workflow and improve overall productivity in the fulfillment center.
Customer Service Representative
Detroit Public Library
Detroit, MI
12.2024 - 10.2025
- Receives and processes new materials such as books, DVDs, video games, audiobooks, magazines, and newspapers; repairs DVD cases; maintains damaged or missing library materials; conducts interlibrary loan searches and retrieves all loan request forms from Library departments; makes minor repairs to worn and damaged books; discards library materials and assists with preparations for book sales.
- Operates office equipment including copiers, laminating machines, printers, and faxes; laminates forms and books; may assist in scheduling computer classes; and provides general information, department locations and current library events information.
- Provides support to the assigned Library supervisor on matters as directed.
- Greets customers, answers and routes phone calls to appropriate locations.
- Assists in processing and cataloging books, magazines, newspapers, audio and video materials; and maintains computer usage tallies in the DPL computer system.
- Assisted patrons in navigating library resources, enhancing user experience and accessibility.
Library Aide
Contra Costa County Library
Moraga, CA
01.2023 - 06.2023
- Handled check-in and check-out process of library books and materials at circulation desk.
- Arranged library shelves, materials and equipment in clear, alphabetized order.
- Created welcoming and comfortable space by keeping library clean and organized.
Greeter/Customer Service
Buffalo Wild Wings
Concord, CA
08.2021 - 04.2022
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Coordinated reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
Education
High School -
Campolindo High School
Moraga, CA05-2023
Skills
- Customer service
- Computer literacy
- Time management
- Organizational Skills
- Logistics planning
- Warehouse operations
Certification
- Safe Quality Food Certification
- Food Handler Certification
Interests
Curious and engaged world traveler, Outdoor and camping enthusiast, Avid reader of fantasy and sci-fi novels, Expert video gamer, Beginner at parkour, Learning Java/C programmer, Digital photographer and artist, Technical video production, Volunteer work involving the natural environment
Timeline
Fulfillment Expert
Target
10.2025 - Current
Customer Service Representative
Detroit Public Library
12.2024 - 10.2025
Library Aide
Contra Costa County Library
01.2023 - 06.2023
Greeter/Customer Service
Buffalo Wild Wings
08.2021 - 04.2022
High School -
Campolindo High School
Volunteering
- Global Works Travel - Fiji: Epic Service Adventure Community Service, Partnered with Nausori Village in construction of a community pathway by sourcing natural resources, boxing out the paths and mixing/pouring/leveling concrete. Project improved access to the village community center where functions are hosted throughout the year., Assisted the Namara Village to improve their community hall by cleaning, painting and decorating this important gathering place., Engaged in impactful cross-cultural educational experiences with the youth of the Nausori and Namara Villages by reading books, sharing stories and practicing English translation skills. Resulted in development of strong relational connections and fostered healthy language development., 50hrs
- Global Works Travel - Costa Rica: Wildlife Research & Sea Turtle Conservation Community Service, Worked alongside a local Costa Rican organization (ASTOP), to collaborate on turtle conservation projects by cleaning the beach and preparing the turtle hatchery for use by raking the sand and removing large amounts of plastic, trash, and sticks., Collaborated with the Animal Rescue Center (Proyecto ASIS) by preparing food to feed the animal species and learning more about the rehabilitation process., Worked alongside the rangers of the San Gerardo Biological Station to collaborate on various forest trail maintenance projects., 40hrs