Ian Kaiser
Taylors,SC
Summary
Graduated 2022, Highly-motivated and detail oriented employee with a desire to continuously take on new challenges and improve. Strong work ethic, tenacious, and exceptional interpersonal skills. Ambitious and eager to obtain a position in a more demanding and rewarding field in order to help further career, while still achieving company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Support Representative
Resurgent Capital Services
Greenville, South Carolina
04.2023 - Current
- CSSR II (Customer Service Support Representative II)
- Trained in Main, Images, and Bankruptcy
- Regularly use Workday, Teams, Onbase, RAP, Accurint, and Excel
- Team leader in most things math or science-related
- Have been consistently meeting departmental standards as well as hitting near-perfect QA, and Productivity by the end of each month since April 2024 to Current
- Made the list of perfect performers for at least 3 months Since April
- Soon to be cross-trained in Letters
Assistant and Trainee
All About Irrigation
Greenville, South Carolina
06.2016 - 04.2023
- Experience using irrigation and backflow valves, control boxes, and water testing
- Assisted with the management of job site tasks during larger projects
- Worked alongside senior team members to learn related job tasks and roles
- Collaborated with senior employees and managers to fill in wherever needed
- Assisted with company growth through marketing
Front of Store
Target
Myrtle Beach, South Carolina
03.2022 - 05.2022
- Seasonal, left after graduation and moved back to Greenville SC
- Worked closely with front-end staff to assist customers
- Operated remote cart pusher
- Operated cash register/POS system
- Often assisted external departments such as Stockroom, IT, and Starbucks in distributing products, Organization, and Cleanliness
- Helped customers find specific products, answering questions and offered product advice
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier and Bagger
Ingles Markets, Inc.
Greenville, South Carolina
05.2019 - 08.2019
- Worked closely with front-end staff to assist customers
- Helped customers find specific products and answered product questions with up-to-date knowledge of sales and store promotions, and offered product advice
- Operated cash register or POS system
- Brought in carts
- Delivered a high level of customer service to patrons using active listening and engagement skills.
Volunteer
Various Companies
Greenville, South Carolina
08.2014 - 05.2018
- 200hrs in high school through 2018, Greenville SC
- Food stand, Greenville SC
- Model train shop, Greenville SC
- Non-profit for the elderly, Greenville SC
- Assistant counselor at Asbury Hills ministry summer camp for two summers, Cleveland SC
- Assembly line for food for charity, Greenville SC
- Assisted with event preparation
- Assisted in homeless drive. (2022)
Education
Bachelor of Science in Interdisciplinary Studies, Business/Engineering -
Coastal Carolina University
08.2022
Skills
- Irrigation Technician Training
- Flight Training/Solo Flight Completion
- Familiar with Google Drive products
- Familiar with Microsoft Office products
- Adaptability and Flexibility
- Analytical and Methodical
Certification
Solo Flight Certificate
Timeline
Customer Service Support Representative
Resurgent Capital Services
04.2023 - Current
Front of Store
Target
03.2022 - 05.2022
Cashier and Bagger
Ingles Markets, Inc.
05.2019 - 08.2019
Assistant and Trainee
All About Irrigation
06.2016 - 04.2023
Volunteer
Various Companies
08.2014 - 05.2018
Bachelor of Science in Interdisciplinary Studies, Business/Engineering -
Coastal Carolina University
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