Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Hives

DeLand,FL

Summary

Highly driven and experienced sales representative and tractor trailer operator with class A commercial driver’s license seeking to apply my experience and motivation to provide a high quality customer experience and meet company goals and expectations while simultaneously progressing in the company.

Overview

15
15
years of professional experience

Work History

Customer Service Support Representative

American Support
02.2009 - 10.2012
  • Served as a direct link to customers to sell Digital Phone, Digital Cable and High-Speed Internet
  • Provided quality and time efficient resolutions to customers in regards to inquiries and issues
  • Performed complex diagnostic troubleshooting to resolve voice, video & data service issues
  • Fulfilled client requests to implement changes to services to accommodate their needs
  • Maintained professional communication with customers to ensure a quality experience
  • Recognized and diffused difficult situations by striving to satisfy customers to the best of my ability within company policy, procedures, and resources available
  • Articulated pertinent information regarding billing cycles and processes
  • Consulted with clients in regards to education on product features and benefits while making recommendations for upgrades or other services to provide the highest quality customer experience and satisfaction.

Calibration Technician

Centroid Developments
06.2011 - 03.2017
  • Performed manufacturing and calibrations on gas gauges
  • Troubleshot and identified problems while following standard procedures
  • Ensured tools and equipment were kept clean and implemented safety standards to maintain a non-hazardous environment
  • Followed procedures and remained insouciant during periods of high volume workloads
  • Maintained professional and time efficient communications with supervisor
  • Completed all requested duties as delegated.

Tractor Trailer Owner Operator

TransAm Trucking
01.2017 - 06.2017
  • Update trucking log and deliveries accurately
  • Communicate consistently between clients and warehouse
  • Follow traffic regulations, company policies and procedures while implementing safety standards
  • Provide bills and receipts as well as collect payments for deliveries or loads
  • Implement crucial time management skills to make deliveries and or pick up loads punctually and efficiently.

Truck Driver

Werner Enterprises
08.2018 - 03.2019
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.

Dump Truck Driver

Samsula Demolition
08.2018 - 03.2020
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
  • Hauled materials for road construction, large industrial use, construction and agriculture.
  • Maneuvered diverse vehicles on lots with obstacles and limited space.

Trainee/Truck Driver

Ushr
04.2020 - 10.2023
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Education

Class A - Cdl

Tdi Truck Drivng School
Sanford, FL
04.2017

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
05.2007

Skills

  • Ability to professionally and efficiently communicate with team members and client or customers
  • Highly personable
  • Proficient in office programs such as Microsoft Word and Excel
  • Commercial Driving Experience
  • Safe Driving Practices
  • Tractor-trailer driving specialist
  • Defensive driver training
  • Outside Sales
  • Inside sales
  • Issue Resolution
  • Team coaching
  • Inbound and outbound calls
  • Call center experience
  • Continuous Improvement

Timeline

Trainee/Truck Driver

Ushr
04.2020 - 10.2023

Truck Driver

Werner Enterprises
08.2018 - 03.2019

Dump Truck Driver

Samsula Demolition
08.2018 - 03.2020

Tractor Trailer Owner Operator

TransAm Trucking
01.2017 - 06.2017

Calibration Technician

Centroid Developments
06.2011 - 03.2017

Customer Service Support Representative

American Support
02.2009 - 10.2012

Class A - Cdl

Tdi Truck Drivng School

High School Diploma -

New Smyrna Beach High School

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Christian Hives