Ian Krueger
Sebring,FL
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
3
3
years of professional experience
Work History
Case Manager
Water Gap Wellness
12.2022 - 12.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Established and maintained relationships with key stakeholders.
Lead Technician
Water Gap Wellness
12.2021 - 03.2022
- Mentored junior technicians in maintenance, repair and reporting duties.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Treated clients and families with respect and dignity.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Collaborated closely with mental health professionals with treatment plan implementation.
Behavioral Health Technician
Water Gap Wellness
07.2020 - 03.2022
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily reports to management.
- Taught clients how to complete basic household chores and prepare food.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
Education
High School Diploma -
East Stroudsburg High School South
East Stroudsburg, PA09.2009
Skills
- Health History Documentation
- Group Therapy
- Needs Assessment
- Referral Coordination
- Patient Support
- Care Coordination
- Records Management
- Case Management
- Discharge Planning
- Client Advocacy
- Patient Management
- Decision-Making
- Patient Needs Assessment
- Documentation and Reporting
- Staff Management
- Relationship Building
- EMR / EHR
- Positive Attitude
- Email and Telephone Etiquette
- Data Entry and Analysis
- Team Collaboration
- Organization and Multitasking
- Empathy and Compassion
- Critical Thinking
- Customer Service
- Problem Solving
- Creative Thinking
- Multitasking Abilities
- Goal Setting
- Decision Making
- Time Management
- Adaptability
- Computer Literacy
- Active Listening
- Organizational Skills
- Written and Verbal Communication
- Certified in CPR/AED
Timeline
Case Manager
Water Gap Wellness
12.2022 - 12.2023
Lead Technician
Water Gap Wellness
12.2021 - 03.2022
Behavioral Health Technician
Water Gap Wellness
07.2020 - 03.2022
High School Diploma -
East Stroudsburg High School South
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