Ian Leigh
Payette,ID
Summary
I have been in customer service related careers since i graduated High School. I have always been exceptional at solving problems the customer/ Company may have. I strive to find a satisfactory solution for everyone involved. I am great at following procedure orientated work. Example being servicing equipment in a specific order as too maximize company time and resources. I hold the belief that everyone can improve and excel at anything that they put effort into.
Overview
8
8
years of professional experience
Work History
Equipment Manager
Duane Bellows Rental
2020.07 - Current
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Increased organizational efficiency by multitasking to foster timely project completion.
- Performed equipment maintenance and repairs.
- Trained team members effectively to maintain consistent productivity.
- Maintained clean and organized facilities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
ATV/ UTV Wheel and Tire Specialist
Western Power Sports
2019.07 - 2020.07
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about tire maintenance, repair and replacement.
Warehouse Worker
Western Powersports
2017.12 - 2019.07
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Consistently lifted materials weighing as much as 80 pounds.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified products appeared at correct locations in proper quantities.
- Organized store merchandise racks by size, style, and color.
Delivery Driver
Dominos Pizza Inc.
2016.08 - 2017.12
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Fostered positive working relationships with regular customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Minimized company liability and risks to loads by obeying traffic laws.
Education
High School Diploma -
Initial Point High School
Kuna, ID05.2016
Skills
- Scheduling
- Equipment Repairs
- Safety Procedures
- Inspections
- Equipment Maintenance
- Diagnostics
- Recordkeeping
- Time Management
- Complaint resolution
- Paperwork Processing
- Payment Processing
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Problem Resolution
Timeline
Equipment Manager
Duane Bellows Rental
2020.07 - Current
ATV/ UTV Wheel and Tire Specialist
Western Power Sports
2019.07 - 2020.07
Warehouse Worker
Western Powersports
2017.12 - 2019.07
Delivery Driver
Dominos Pizza Inc.
2016.08 - 2017.12
High School Diploma -
Initial Point High School
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