Roxy Bradshaw
Payette,ID
Summary
Graduate student in the Master of Counseling program at Northwest Nazarene University, committed to applying evidence-based practices and skills developed through the program to support and empower clients on their therapeutic journey.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Saint Alphonsus Medical Center
12.2024 - Current
- Facilitated patient registration processes to enhance workflow efficiency.
- Assisted patients with insurance verification and eligibility checks.
- Managed appointment scheduling, ensuring optimal use of resources.
- Provided front-line support to patients, addressing inquiries and concerns promptly.
Behavior Technician
RISE Services, Inc.
06.2024 - 12.2024
- Implemented individualized behavior intervention plans to support clients' developmental goals.
- Collaborated with multidisciplinary teams to assess client needs and progress regularly.
- Documented client behavior data accurately to inform treatment adjustments and strategies.
- Engaged clients in therapeutic activities to enhance social skills and communication abilities.
Teller Supervisor
Mountain West Bank
12.2017 - 06.2024
- Supervised daily operations to ensure compliance with bank policies and procedures.
- Trained new tellers on customer service protocols and cash handling procedures.
- Assisted customers with transactions, inquiries, and account management efficiently.
- Monitored teller performance, providing feedback to enhance service quality.
Shift Supervisor
Rite Aid
10.2014 - 12.2017
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff, fostering skill development and teamwork.
- Implemented process improvements to enhance workflow efficiency and productivity.
- Responded to and resolved customer questions and concerns.
Education
Counseling
Northwest Nazarene University
Nampa, ID12-2026
Bachelor of Science - Psychology
Boise State University
Boise, ID05-2023
Skills
- Strong empathy
- Problem-solving
- Relationship building
- Verbal and written communication
Timeline
Patient Access Representative
Saint Alphonsus Medical Center
12.2024 - Current
Behavior Technician
RISE Services, Inc.
06.2024 - 12.2024
Teller Supervisor
Mountain West Bank
12.2017 - 06.2024
Shift Supervisor
Rite Aid
10.2014 - 12.2017
Counseling
Northwest Nazarene University
Bachelor of Science - Psychology
Boise State University
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