Ian Lhamon
Walker,MI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
08.2023 - 02.2024
- Streamlined operations by implementing efficient logistics strategies and processes.
- Reduced transportation costs through effective route planning and carrier selection.
- Managed inventory levels to maintain optimal stock availability for clients.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
Program Specialist
YMCA
05.2019 - 10.2023
- Enhanced program efficiency by streamlining processes and implementing innovative strategies.
Picker
Amazon
05.2020 - 12.2022
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
Instructor
Kenowa Hills Early Childhood Care
03.2022 - 11.2022
- Promoted classroom safety, collaboration, and best practices.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Reviewed class and student records to identify improvement opportunities.
Education
Central Michigan University
Mount Pleasant, MIHigh School Diploma -
Kenowa Hills High School
Grand Rapids, MI05.2019
Skills
- Continuous Improvement
- Time Management
- Problem Solving
- Strategic Planning
- Adaptability
- Parent Interaction
- Lesson Planning
- Peer Mentoring
- Student Interaction
- Student Motivation
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
08.2023 - 02.2024
Instructor
Kenowa Hills Early Childhood Care
03.2022 - 11.2022
Picker
Amazon
05.2020 - 12.2022
Program Specialist
YMCA
05.2019 - 10.2023
Central Michigan University
High School Diploma -
Kenowa Hills High School
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