Matthew King
Mount Pleasant
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
09.2023 - Current
- Managed a multi million dollar broker's account throughout training by manually building and booking loads, completing check calls, and scheduling appointments
- Conducted thorough market research to identify new business opportunities within the logistics industry.
- Streamlined operations by implementing efficient logistics strategies and processes
- Reduced transportation costs through effective route planning and carrier selection
- Handled account management and business development by developing a new customer base and my own book of business
- Performed cold-calling (75/day) and follow-ups with leads to secure new revenue.
- Met and exceeded sales quotas and call metrics; recorded the earliest customer close in the history of my sales team
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
IT Operations Specialist
BTI South
09.2022 - 09.2023
- Improved IT infrastructure stability by implementing proactive monitoring and maintenance strategies
- Streamlined IT operations processes for enhanced efficiency and reduced downtime
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software/hardware
Parks and Recreation Intern
Darlington County Parks And Rec
05.2023 - 08.2023
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
Outside Sales Representative
G&M Merchant Solutions
08.2021 - 09.2022
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities
- Developed new business opportunities within a start-up payment processing service through cold calls, outside business visits, and lead generation
- Developed and delivered persuasive sales presentations to businesses and customers, contributing to over $10,000 a month in profitability
Operations/Event Management Intern
Columbia Fireflies
05.2021 - 08.2021
- Assisted direction of multiple sporting and entertainment events within the 2021 season which recorded an average of 5,600 attendees
- Assisted the marketing team with sales promotions, as well as being a point of contact for multiple seasonal ticket holders, ensuring a smooth process for the season
- Organized and supervised the cleaning crews as well as recording stock, sales, and other productivity data per game or special event
Education
Bachelor of Science - Exercise Science
University of Mount Olive
Mount Olive, NC08.2023
Skills
- Logistics Analysis
- Shipping coordination
- Account Management
- Strategic Planning
- Account Servicing
- Customer Service
- Interpersonal Skills
- Lead prospecting
- Excellent Communication
- Attention to Detail
- Relationship Building
- Product and Service Sales
- Adaptability
- Organizational Skills
- Multitasking
- Sales closing
- Continuous Improvement
- Active Listening
- Effective Communication
- Professionalism
- Time management abilities
Accomplishments
Fastest customer close in Sales Team history TQL.
Closed 3 new customers 2 weeks into sales.
Nominated team captain NCAA Baseball.
5 years volunteered with Habitat For Humanity.
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
09.2023 - Current
Parks and Recreation Intern
Darlington County Parks And Rec
05.2023 - 08.2023
IT Operations Specialist
BTI South
09.2022 - 09.2023
Outside Sales Representative
G&M Merchant Solutions
08.2021 - 09.2022
Operations/Event Management Intern
Columbia Fireflies
05.2021 - 08.2021
Bachelor of Science - Exercise Science
University of Mount Olive