Joshua Rosario
Flagler Beach
Summary
Highly skilled Logistics Account Executive with proven background in streamlining operations to reduce costs while increasing efficiency. Recognized for strategic planning and coordination abilities, coupled with strong leadership skills to manage cross-functional teams towards shared objectives. Demonstrated success in fostering client relationships, negotiating contracts, and implementing innovative logistics solutions that improve overall business performance.
Overview
7
7
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
Daytona Beach
06.2023 - 06.2025
- Established positive working relationships with carriers and freight forwarders in order to facilitate smooth deliveries.
- Coordinated with internal departments such as sales, marketing, finance, in order to ensure smooth flow of goods throughout the supply chain.
- Monitored shipment progress, tracked orders and updated customers on order status.
- Maintained up-to-date knowledge of regulations related to shipping and transportation processes.
- Resolved customer complaints in a timely manner while maintaining strong customer relations.
- Prepared documentation required for customs clearance at ports around the world.
- Compiled data from various sources into detailed reports that could be used by management for decision-making purposes.
- Managed customer relationships and provided exceptional service to ensure customer satisfaction.
- Developed training materials for staff members in order to enhance their skillsets related to logistics operations.
- Analyzed inventory levels, delivery times, transport costs and other factors to maximize efficiency of supply chain operations.
- Bolstered third-party and bulk delivery company revenue based by planning and implementing successful strategies.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Customer Sales Representative
Builders FirstSource
Bunnell
01.2022 - 05.2023
- Maintained accurate records of customer orders and payments.
- Generated regular reports on sales performance metrics for management review.
- Responded to customer inquiries about products and services.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Identified areas of improvement in current processes and procedures related to inside sales operations.
- Prepared monthly forecasts and budgets for the inside sales team.
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
- Participated in outside sales events and promotions to generate new business.
- Developed strong relationships with clients through effective communication.
- Utilized problem-solving skills to resolve complex customer issues quickly.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
Customer Service Desk Representative
Publix
Ormond Beach
07.2018 - 02.2022
- Provided excellent customer service to ensure customer satisfaction.
- Operated cash registers accurately to process payments from customers.
- Assisted customers with product selection and ordering.
- Answered customer inquiries in person, by telephone, and via email.
- Provided detailed information about products and services.
- Demonstrated knowledge of store products, services, promotions, payment methods.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Greeted customers upon arrival and provided assistance throughout their visit.
- Maintained cleanliness of the store area and organized merchandise displays.
- Provided excellent customer service at all times while maintaining professional standards.
- Processed returns, exchanges, and refunds according to company policies.
Education
Associate of Science - Criminal Justice
University of North Florida
Jacksonville, FL06-2024
Skills
- Regulatory compliance
- Effective communication
- Team collaboration
- Problem solving
- Logistics analysis
- International logistics
- Warehouse management
- Freight forwarding
- Sales support
- Revenue generation
- Sales cycle management
- Sales techniques
- Decision-making
- Strategic planning
- Product management and pricing
- Teamwork and collaboration
- Organizational skills
- Lead prospecting
- Sales reporting
- Customer relations
- Excellent communication
- Multitasking capacity
- Communication
- Referral networking
- Report writing
- Customer service
- Data analysis
- Risk assessment
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
06.2023 - 06.2025
Customer Sales Representative
Builders FirstSource
01.2022 - 05.2023
Customer Service Desk Representative
Publix
07.2018 - 02.2022
Associate of Science - Criminal Justice
University of North Florida
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