Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Hicks-Mack

Sumter,SC

Summary

Dynamic Logistics Account Executive with TQL, skilled in carrier negotiation and logistics analysis. Proven track record of optimizing supply chain efficiency and achieving significant cost reductions. Adept at building strong client relationships and delivering exceptional customer service, ensuring satisfaction and loyalty. Committed to driving business growth through strategic problem-solving and teamwork.

Overview

1
1
year of professional experience

Work History

Logistics Account Executive

TQL
04.2025 - 08.2025
  • Assisted in managing logistics operations and ensuring timely deliveries.
  • Supported account management by maintaining accurate shipment documentation.
  • Coordinated with suppliers to streamline order fulfillment processes.
  • Monitored inventory levels to prevent delays and optimize supply chain efficiency.
  • Provided customer support regarding shipping inquiries and service updates.
  • Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
  • Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
  • Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Researched potential clients and markets to prepare for appointments.
  • Networked at events and by phone to expand business profits and revenues.
  • Contacted customers and prospects to generate new business to achieve company growth goals.

Retail Sales Associate

Xfinity Comcast
01.2025 - 04.2025
  • Assisted customers in product selection and provided in-depth knowledge of services offered
  • Conducted product demonstrations, highlighting features and benefits to drive sales engagement
  • Collaborated with team members to achieve daily sales goals and improve customer satisfaction
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.

Education

West Ashley High School
Charleston, SC

Skills

  • Logistics analysis
  • Warehouse management
  • Demand forecasting
  • International logistics
  • Carrier negotiation
  • Distribution planning
  • Cost reduction strategies
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Multitasking Abilities

Timeline

Logistics Account Executive

TQL
04.2025 - 08.2025

Retail Sales Associate

Xfinity Comcast
01.2025 - 04.2025

West Ashley High School

Similar Profiles

CREATE PROFILE
Bianca Hicks-Mack