William Pierce
Theodore,AL
Summary
Strategic and industrious Sales Representative offering comprehensive background in building relationships, leadership, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish.
Overview
12
12
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
12.2023 - 10.2024
- Negotiated contracted shipment rates with customers.
- Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
- Achieved high levels of client satisfaction by regularly reviewing service quality and making necessary adjustments.
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Benefits Specialist
Globe Life And Accident Insurance Company
02.2023 - 12.2023
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Implemented open enrollment system to streamline benefits processes for employees.
- Advocated for employees during benefits claim disputes, securing rightful coverage.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Front End Department Supervisor
Lowe's Home Improvement
09.2016 - 02.2023
- Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
- Maintained a safe working environment by enforcing safety guidelines and reporting any hazards immediately to management.
- Led a team of cashiers and baggers, consistently exceeding company expectations for performance metrics.
- Collaborated with store management to develop strategies for boosting sales and improving customer retention.
- Coordinated with other departments to streamline operations across the store, resulting in better collaboration between teams.
- Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
- Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
- Oversaw inventory control, maintaining adequate stock levels of supplies at all times to prevent shortages or delays in service.
- Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
Field Service Technician
Spire Energy
06.2012 - 02.2016
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
Education
High School Diploma -
Theodore High School
Theodore, AL05-2010
Skills
- Logistics Analysis
- Warehouse Management
- Demand forecasting
- International Logistics
- Transportation Management
- Freight Forwarding
- Cost-reduction strategies
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Team Leadership
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
12.2023 - 10.2024
Benefits Specialist
Globe Life And Accident Insurance Company
02.2023 - 12.2023
Front End Department Supervisor
Lowe's Home Improvement
09.2016 - 02.2023
Field Service Technician
Spire Energy
06.2012 - 02.2016
High School Diploma -
Theodore High School
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