Ian Lozano Diaz
Greenville,NC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Sales Representative
Top Tier Solar Solutions
05.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Managed calls and meetings with 50 possible customers per day
Shift Manager
Firehouse Subs
05.2021 - 05.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Kitchen Hand
The Seahorse
07.2019 - 07.2020
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and maintained work areas, equipment and utensils.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Lifted and carried heavy materials.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained high personal grooming standards and uniform presentation.
- Stocked and rotated food items according to expiration dates.
- Unloaded food deliveries and stored items in proper locations for easy access.
Education
Bachelor of Science - Computer Science And Programming
East Carolina University
Greenville, NC06.2024
High School Diploma -
DH Conley High School
Greenville, NC06.2020
Skills
- Engineering Principles
- Shift Work
- Accounting Techniques
- Accurate Money Handling
- Product and Service Knowledge
- Prospecting Skills
- Converting Leads
- Customer Service
- Staff Training and Onboarding
- Communication
- Policy Administration
- Mentoring
- Assist Customers
- Business Management Principles
- Interpersonal Communication Skills
- Training and Development
Stock Trading
Nice hobby to have to keep up with current market movements and company value changes.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
Top Tier Solar Solutions
05.2023 - Current
Shift Manager
Firehouse Subs
05.2021 - 05.2023
Kitchen Hand
The Seahorse
07.2019 - 07.2020
Bachelor of Science - Computer Science And Programming
East Carolina University
High School Diploma -
DH Conley High School
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