Ian Lumsden
Tacoma
Summary
Results-driven Operations Manager with a proven track record in enhancing service delivery and customer satisfaction. Expertise in team leadership, process improvement, and mentoring, leading to significant efficiency gains and cost reductions.
Overview
15
15
years of professional experience
Work History
Operations Manager
Active Auto Care
Auburn, WA
12.2024 - 03.2026
- Streamlined daily operations to enhance service delivery and customer satisfaction.
- Coordinated scheduling and resource allocation for optimal workflow efficiency.
- Implemented inventory management practices to minimize waste and reduce costs.
- Trained staff on best practices for operational procedures and safety protocols.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Fleet Maintenance Manager
Charlie's Produce
Seattle, WA
02.2015 - 10.2024
- Oversaw maintenance schedules for fleet vehicles to ensure optimal performance and safety compliance.
- Implemented preventative maintenance programs, reducing breakdown incidents and improving vehicle reliability.
- Managed a team of technicians, providing training and mentoring to enhance skills and efficiency.
- Developed standard operating procedures for fleet repairs, streamlining workflow and enhancing productivity.
- Analyzed fleet performance data to identify trends and implement cost-saving measures across operations.
- Coordinated vendor relationships for parts procurement, ensuring timely availability of necessary components.
- Established safety protocols for maintenance activities, fostering a culture of safety among team members.
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
- Collaborated with transportation managers to determine optimal routes and schedules, factoring in vehicle maintenance needs where necessary.
- Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly.
- Evaluated new tools, equipment, software applications for potential integration into existing processes to optimize efficiency across all facets of fleet management operations.
- Provided exceptional customer service to internal stakeholders by promptly addressing concerns related to fleet availability and maintenance schedules.
- Led a successful transition to paperless record-keeping system that facilitated more efficient data retrieval and reporting processes.
- Spearheaded cost-saving initiatives by identifying opportunities for process improvements within the scope of fleet maintenance activities.
- Conducted regular performance assessments of maintenance team members, offering constructive feedback to drive continuous improvement in their skills and capabilities.
- Coordinated with vendors and suppliers to secure quality parts at competitive prices, reducing overall expenses.
Fleet Service Administrator
Jet Chevrolet
Federal Way, WA
04.2011 - 08.2014
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
- Coordinated service appointments, optimizing workflow for improved efficiency and reduced wait times.
- Analyzed service reports to identify trends and implement process improvements for better performance.
- Developed scheduling protocols to maximize technician utilization and minimize downtime in services provided.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Monitored service performance metrics, identifying areas for improvement and recommending solutions.
- Established strong relationships with vendors, negotiating contracts that led to cost savings while maintaining quality standards.
- Trained new staff on service procedures, fostering a collaborative team environment and enhancing productivity.
Education
High School Diploma -
Stadium High School
Tacoma, WA06-2000
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Active Auto Care
12.2024 - 03.2026
Fleet Maintenance Manager
Charlie's Produce
02.2015 - 10.2024
Fleet Service Administrator
Jet Chevrolet
04.2011 - 08.2014
High School Diploma -
Stadium High School