Summary
Overview
Work History
Education
Skills
Timeline
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Ian MacDonald

Columbus,OH

Summary

Customer-oriented full commission sales associate with 10+ years of experience maximizing sales and exceeding quotas. Skilled at building trusted, loyal relationships with a wide range of individuals including high-profile clients. Assisted in management through training and leading others by example of character, patience, service, kindness, and joy.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Ticknors Men's Clothiers
Columbus, OH
03.2022 - Current
  • Provide feedback and support to all members on daily tasks, projects, and objectives.
  • In two years increased business from 2.1 Million to 2.8 Million in total revenue.
  • Travel to stores to aid in management, training, and improve store operations.
  • Engage in meetings with upper management to find ways to improve weak areas within the company and how to fix them.
  • Continue to, and enjoy, leading by example as a top performer on the sales floor working with clients and their needs.

Sales Associate

Ticknors Men's Clothiers
Columbus, OH
08.2012 - 01.2022
  • Assisted customers with product selection, sizing, and styling.
  • Maintained up-to-date knowledge of store merchandise and industry trends.
  • Nurtured relationships to build a personal trade within the company.
  • Implemented sales strategies to maximize each transaction.
  • Increased personal sales year over year to reach over $700,000 in annual business.

Server

Macaroni Grill
Columbus, OH
05.2008 - 03.2012
  • Provided excellent customer service to ensure diners satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

Bachelors of Music - Jazz Studies

Capitol University
Columbus, OH
04-2012

Skills

  • Building and maintaining sales pipeline
  • Sales strategy implementation
  • Customer needs assessment
  • Accurate product recommendations
  • Teamwork and collaboration
  • Complex problem-solving
  • Dispute mediation / problem resolutions
  • Sales team management and training
  • Professional demeanor

Timeline

Assistant Manager

Ticknors Men's Clothiers
03.2022 - Current

Sales Associate

Ticknors Men's Clothiers
08.2012 - 01.2022

Server

Macaroni Grill
05.2008 - 03.2012

Bachelors of Music - Jazz Studies

Capitol University

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Ian MacDonald