Anthony Montgomery

• Manage daily store operations, including inventory control, staff scheduling, and sales tracking.

• Lead and develop a sales team to meet and exceed monthly performance goals.

• Provide coaching and training to enhance employee knowledge of AT&T products and services.

• Foster a positive customer experience by addressing concerns and ensuring prompt resolutions.

• Implement effective sales strategies and promotions to drive revenue growth and customer acquisition.

Let me know if you’d like any formatting changes or additional adjustments.

• Evaluated individual and team business performance and identified opportunities for improvement.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Proposed or approved modifications to project plans.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Implemented quality control measures to uphold company standards.
• Supervised daily operations including scheduling shifts, assigning duties.

Responsible for driving sales and promoting the benefits of AT&T's business fiber solutions to enterprise customers.

- Develop and implement strategies to acquire new business and retain existing customers.

- Utilize strong negotiation skills to secure contracts and meet sales quotas.

- Collaborate with cross-functional teams to address customer needs and provide seamless solutions.

- Stay updated on industry trends and competitor offerings to maintain a competitive edge.

Ranked 29th out of 4,000 employees, ranked among the top 8% of sales consultants for continuously exceeding 250% of sales targets month over month.

- Delivers industry-leading white glove service to AT&T entertainment and wireless customers.

- Manages assigned territory and educates business and consumer customers about the benefits of AT&T products and services through acquisition and retention promotions.

- Utilizes AT&T's Sales Process to acquire referral business, bundle add-on services, and attain sales quotas.

- Develops and executes marketing campaigns to solicit new business, including but not limited to outbound calls, community involvement, digital marketing campaigns, and onsite events.

- Communicates with advertising and sales teams to integrate customer feedback into future promotional efforts.

Responded to, researched, and resolved escalated inquiries and complaints requiring special handling that have been forwarded by management, agencies, and senior business leaders.

- Communicated with customers, executives, agencies, regulators, and vendors to ensure resolution/negotiation of sensitive and time-critical matters.

- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

- Used critical thinking to break down problems, evaluate solutions, and make decisions.

- Delivered gross profits averaging $97k monthly by focusing on selling high-margin vehicles that met customer needs.

- Recognized by senior leadership for delivering exceptional customer service and developing custom car selections (including technology packages and maintenance packages).

- Negotiated exclusive deals for high net-worth customers with vehicles ranging between $185k and $200k.

- Informed and suggested new products to customers.

• Developed custom solutions based upon clients' strict requirements.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
• Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
• Led team providing project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.