Summary
Overview
Work History
Education
Skills
Digital Media And Design
Timeline
Generic

IAN MACDONALD

Stamford,CT

Summary

Meticulous Office Services Employee with expertise in properly routing and directing calls, retrieving and tracking files and maintaining database systems. Proficient in office machine operations, including photocopiers, scanners and check printing systems. Accustomed to handling sensitive, confidential records and properly coding documents.

Overview

3
3
years of professional experience

Work History

Office Services

IST Management Services
05.2024 - Current
  • Coordinated with IT teams to address and resolve technical issues, supporting stable and effective use of office technology.
  • Delivered customer service and support to both clients and internal staff, enhancing overall operational efficiency and user satisfaction.
  • Assisted in the integration of new office management systems, fostering a more streamlined and organized work environment. Coordinated with IT teams to address and resolve technical issues, supporting stable and effective use of office technology.
  • Delivered customer service and support to both clients and internal staff, enhancing overall operational efficiency and user satisfaction.
  • Assisted in the integration of new office management systems, fostering a more streamlined and organized work environment.

Milk N Cookies employee

Milk & Cookies-Stamford, CT
08.2023 - 08.2024
  • Enhanced Customer Engagement: Delivered exceptional customer service in a dynamic dessert shop known for its unique offerings, including freshly baked cookies, ice cream, and a cereal bar, resulting in consistently positive reviews and repeat customers.
  • Operations Management: Assisted in daily operations, ensuring a clean, family-friendly environment that contributed to a high level of customer satisfaction.
  • Product Knowledge: Developed an in-depth understanding of various dessert products, helping customers select from an array of creative and Instagram-worthy treats, such as the signature Unicorn Cookie and custom milkshakes.
  • Team Collaboration: Worked closely with a team to maintain high product quality and ensure that all items were prepared according to company standards, contributing to the shop's reputation for excellence.

Assistant Employer

Sally's Apizza-Stamford, CT
05.2021 - 06.2021
  • Greeted guests in with friendliness and professionalism
  • Worked closely with manager to provide effective assistance for specific aspects of the on-boarding process
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions
  • Assisted employer in handing out job applications.

Education

Bachelor of Arts - Communications

Norwalk Community College
Norwalk, CT
05.2027

Bachelor of Arts in Business Communications - undefined

University of Connecticut
Stamford, CT
06.2026

High School Diploma - undefined

Greenwich High School
Greenwich, CT
06.2022

Skills

  • Filing systems
  • Spreadsheet Management
  • Correspondence
  • Customer Relationship Management software
  • Document Management
  • Documentation Review
  • File Management
  • Data Entry
  • Inventory Management
  • Office Services
  • Time Management

Digital Media And Design

I started digital design in high school and always found it interesting. Since then, as a hobby, I’ve been creating 3D models and designs through software such as Blender and Adobe. After I got into design programming, I realized how present these designs are in our everyday lives. Major companies such as Spotify and Pepsi have used software like Blender, Maya, and Adobe when making their ads, and seeing how creativity can reach diverse audiences motivated me to pursue a major in this area, which I grew a huge liking for. This newfound passion led me to a major that allowed me to use these abilities in a career in the future. I was on the path to declare a major in Communication—which seemed to be the closest to my goals, but as I have found in the recent months, Digital media and design is where I would like to end up in the future. 

Timeline

Office Services

IST Management Services
05.2024 - Current

Milk N Cookies employee

Milk & Cookies-Stamford, CT
08.2023 - 08.2024

Assistant Employer

Sally's Apizza-Stamford, CT
05.2021 - 06.2021

Bachelor of Arts - Communications

Norwalk Community College

Bachelor of Arts in Business Communications - undefined

University of Connecticut

High School Diploma - undefined

Greenwich High School
IAN MACDONALD