Summary
Overview
Work History
Education
Skills
Timeline

Ian MacDonald

Burke,VA

Summary

Dynamic leader with a proven track record at Cava Grill, enhancing customer satisfaction and resolving staff conflicts effectively. Skilled in problem-solving and customer service, adept at fostering team leadership and ensuring high-quality service delivery. Excelled in time management, demonstrating significant achievements beyond daily tasks.

Overview

5
5
years of professional experience

Work History

Manager

Cava Grill
10.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Famers Market/Sales Associate

Dockery Branch Farms
06.2020 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.


Education

High School Diploma -

Robinson Secondary School, Fairfax, VA
05-2023

Skills

  • Customer service
  • Problem-solving skills
  • Team leadership
  • Listening skills
  • Time management
  • Excellent people skills
  • Verbal and written communication

Timeline

Manager - Cava Grill
10.2022 - Current
Famers Market/Sales Associate - Dockery Branch Farms
06.2020 - 10.2023
Robinson Secondary School - High School Diploma,

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