Ian Marquez de la Plata
Summary
I have a strong focus on team leadership, coaching, performance, and conflict resolution. I am a graduate from Dallas Baptist University with a Bachelor's in Business Administration, and a focus in Management. I have four years of experience supporting daily club operations, while helping develop high-performing teams, and delivering an exceptional member experience in a fast-paced environment. I lead with accountability, clear communication, and a solutions-focused mindset. I take pride in creating a positive, inclusive culture that drives both team success and business results.
Overview
2
2
years of professional experience
Work History
Assistant General Manager
Crunch Fitness
12.2024 - Current
- Earned a promotion in recognition of strong sales performance, consistent lead generation, and leadership in team training and coaching.
- Foster a results-driven, collaborative team culture focused on accountability, growth, and continuous improvement.
- Consistently exceed sales quotas by utilizing consultative selling, effective objection handling, and strong closing skills.
- Prospected and generated new business through outbound calling, lead qualification, and relationship-building efforts.
- Built lasting customer relationships through exceptional customer service and a personable communication style, with the ability to connect easily with diverse audiences.
- Track and analyze key performance metrics to evaluate individual, team, and overall club performance, and optimize sales strategies.
Intern Supervisor
Mercy Street
05.2024 - 07.2024
- Facilitated Leadership Institute programming, which included building relationships, creating, and teaching content.
- Managed and led a microbusiness workshop, trained employees, troubleshot as problems arose, and ensured a high level of quality.
- Attended and actively participated in weekly meetings, which required advanced reading and preparation.
- Prepared and taught Bible studies, small group discussions, and lessons about leadership and business.
- Worked closely with a team of interns, staff, program vendors, and constituents.
- Monitored intern performance, providing feedback and guidance for skill development.
Education
BBA - Business Management
Dallas Baptist University
Dallas, TXSkills
- Team leadership
- Customer relationship management (CRM)
- Sales coaching
- Staff development
- Process improvement
- Recruitment
- Problem-solving
- Business growth initiatives
Timeline
Assistant General Manager
Crunch Fitness
12.2024 - Current
Intern Supervisor
Mercy Street
05.2024 - 07.2024
BBA - Business Management
Dallas Baptist University