Ian Martin
Baytown
Summary
IT professional specializing in technical support and mobile device management. Proven track record in developing user documentation and delivering training sessions that enhance staff capabilities and improve IT efficiency.
Overview
12
12
years of professional experience
7
7
Certifications
Work History
IT Technician
TNT Crane and Rigging
Houston
03.2019 - Current
- Resolved hardware and software issues efficiently for staff across diverse departments.
- Maintained comprehensive inventory records of IT assets, enhancing procurement efficiency.
- Provided technical support via remote access and direct interactions with users.
- Conducted troubleshooting for networking issues to restore connectivity swiftly.
- Created documentation for common IT tasks to facilitate team training sessions.
- Trained new hires on best practices for using IT systems effectively.
- Collaborated with external vendors to address service requests and equipment failures.
- Monitored system performance, performing maintenance to prevent outages.
Data Network Specialist\Cyber Network Operator
United States Marine Corps
Norfolk
08.2013 - 09.2016
- Supervised thirteen Marines in delivering end-user IT support as Service Desk Representatives.
- Managed over 2,000 Department of Defense mobile devices, implementing S/MIME/PKI encryption.
- Conducted full life cycle management with comprehensive cost analysis for wireless devices.
- Authored Standard Operating Procedures for software applications and equipment usage.
- Maintained 24/7 on-call support to address IT issues promptly.
- Produced regular reports for executive staff and senior leadership.
- Interacted with end users to ensure optimal performance of computer systems, hardware, and software.
Education
Associate of Applied Science - Computer Information Systems And Network Analysts
Lee College
Baytown, TX05-2025
Associate of Arts - General Studies
Lee College
Baytown, TX05-2025
Bachelor of Science - Computer And Information Sciences
Lamar University
Beaumont, TXSkills
- Active Directory
- Microsoft Office
- Office 365 Admin Center
- Exchange Management Console
- Knox Mobile Enrollment
- MaaS 360 Device Management System
- Scalefusion Management System
Certification
CompTIA Security+
Timeline
IT Technician
TNT Crane and Rigging
03.2019 - Current
Data Network Specialist\Cyber Network Operator
United States Marine Corps
08.2013 - 09.2016
Associate of Applied Science - Computer Information Systems And Network Analysts
Lee College
Associate of Arts - General Studies
Lee College
Bachelor of Science - Computer And Information Sciences
Lamar University