Jaylarose Pittman
Covington,LA
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
4
4
years of professional experience
Work History
IT Technician
Bogalusa City Schools
08.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Create, modify, and deactivate user accounts, groups, and permissions in Active Directory.
- Troubleshooted and resolved end-user issues related to desktop, laptop, printers and computer peripherals.
Technical Support Agent
Randstad Digital
02.2023 - 03.2024
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Submitted service tickets for equipment maintenance request.
Customer Service Representative
BMO Harris Bank
06.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Accumulated system in operation and input commands to troubleshoots areas.
Education
Bachelor of Science - Computer Information Systems
Grambling State University
Grambling, LA04-2021
Skills
- Technical Support
- Software Configuration
- Problem Solving
- Adaptability
- Windows
- Mac OS
- Microsoft365
- Servicenow
- Active Directory
- Group Policy
- DHCP
- Active Directory
- Group Policy
- DHCP
Timeline
IT Technician
Bogalusa City Schools
08.2024 - Current
Technical Support Agent
Randstad Digital
02.2023 - 03.2024
Customer Service Representative
BMO Harris Bank
06.2021 - 11.2022
Bachelor of Science - Computer Information Systems
Grambling State University
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