Ian McCleese
Pedro
Summary
Dedicated Service Technician with 5+ years in HVAC and restaurant equipment maintenance. Skilled in technical troubleshooting, preventive maintenance, and collaborating with teams to improve service efficiency and response times.
Overview
9
9
years of professional experience
Work History
Service Technician
Slone Refrigeration
Ashland, KY
06.2023 - Current
- Diagnosed and repaired refrigeration systems to ensure optimal performance and efficiency.
- Conducted routine maintenance on HVAC equipment to extend lifespan and reduce breakdowns.
- Installed new cooling units following safety protocols and manufacturer specifications.
- Collaborated with team members to improve service response times and customer satisfaction.
- Equipment included all restaurant equipment, such as fryers, dishwashers, steamers, Ext.
Service Technician
Curry and Johnson Heating and Air
Proctorville, OH
01.2023 - 06.2023
- Trained junior technicians on troubleshooting techniques and proper tool usage.
- Implemented preventive maintenance schedules to minimize equipment downtime and costs.
- Assisted in inventory management of parts and tools for efficient operations.
- Resolved customer inquiries regarding equipment malfunctions, enhancing service quality and trust.
Service Technician
DeBra-Kuempel
Ashland, KY
06.2022 - 01.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
General Heating And Cooling
Russell, KY
01.2021 - 06.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Aaa Heating And Cooling
11.2016 - 01.2021
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
Certification in HVAC/R - HVAC/R
Collins Career Technical Center
Chesapeake, OH05-2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Boilers
- Chillers
- Cooling Towers
- Water Source Heat Pumps
- Mini Splits
- VRF/VRV
- Controls
- Building Automation
Timeline
Service Technician
Slone Refrigeration
06.2023 - Current
Service Technician
Curry and Johnson Heating and Air
01.2023 - 06.2023
Service Technician
DeBra-Kuempel
06.2022 - 01.2023
Service Technician
General Heating And Cooling
01.2021 - 06.2022
Service Technician
Aaa Heating And Cooling
11.2016 - 01.2021
Certification in HVAC/R - HVAC/R
Collins Career Technical Center