Ian McLean
Dedicated professional with strong customer relations skills, known for exceptional issue resolution and time management. Proven ability to enhance member experiences and streamline operations in high-pressure environments.
Dynamic team player with a strong work ethic and experience in coordinating events. Adept at delivering efficient service and fostering positive relationships, contributing to improved member satisfaction and operational success.
Work History
Players Staff
2 Years 3 Months- Streamlined daily operations to enhance member experience and satisfaction.
- Collaborated with team members to ensure efficient service delivery during peak times.
- Coordinated special events, ensuring seamless execution and positive member engagement.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Crew Member
1 Year 3 Months- Delivered exceptional customer service in high-volume environment.
- Operated kitchen equipment, ensuring adherence to safety and quality standards.
- Prepared food items according to standardized recipes and procedures.
- Maintained cleanliness and organization of workstations to optimize efficiency.
- Assisted team members during peak hours to enhance service speed and accuracy.
- Handled cash transactions accurately, ensuring compliance with financial protocols.
- Trained new crew members on operational procedures and customer interaction techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma
- Stock Farm Greater Ravalli Scholarship Recipient
- Awarded Math Award for Highest Math ACT Score in Class
- Completed AP course in Government
- 3.7 GPA
- Elected to Treasurer for Florence Carlton High School Class of 2026 in Senior Year
- Dean's List 5 out 8 semesters
Bachelor of Science - Business Management
Skills
Affiliations
I have worked for 3 years at Stock Farm Club. I have been trusted to lead shifts, set up tournaments, and resolve issues effectively and efficiently.
Timeline
Players Staff
Crew Member
Florence Carlton High School
Grand Canyon University
Future Plans
Planning to enter the PGA Golf Management program to achieve PGA Class A certification and build a career as a Head Golf Professional or Director of Golf.