Ian Miller

• Mentored junior staff members, empowering them with the skills needed to excel in their roles as Member Services Representatives.
• Assisted in the development of member engagement initiatives to enhance satisfaction.
• Contributed to the overall success of gym operations through proactive problem-solving efforts in various areas, such as leading, customer service, or fitness knowledge and proffessionalism

• Guided customers through vehicle selection process, ensuring alignment with their needs and preferences.
• Developed strong product knowledge to effectively communicate features and benefits of new car models.
• Conducted test drives, highlighting key performance aspects to enhance customer experience and satisfaction.
• Utilized CRM software to track leads, manage follow-ups, and maintain customer relationships efficiently.

• Oversaw the Cross facility, and enhanced member satisfaction in aiding in any question or concern they might have.
• Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
• Facilitated a welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services.

• Managed daily operations for a 40,000 sq ft fitness facility.

• Operated and contacted pool, HVAC, equipment services, audio and visual, and maintenance vendors for fitness center.

• Hire, train, schedule and oversee employees

• Maintain high level of customer satisfaction by aiding in how to workout or use equipment safely.

• Responded to direct members calls and emails.

• Led groups of children safely through variety of camp activities.
• Worked with campers of varying age, interest, skill and developmental levels.
• Greeted new campers and communicated affectively with parents.
• Implemented camp activities fostering physical, social and emotional growth.

• Manager on duty for a 25,000 sq ft fitness center.
• Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
• Responded promptly to customer issues and resolved problems through effective communication and decision making skills.

• Monitored safety of guests in and around swimming area.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

• Provided friendly, courteous service to create memorable moments for guests.
• Set up and took down member dinners and weddings.
• Communicated and conversed with members in a professional manner.
• Collaborated with other kitchen and crew members to meet a specific goal in a fast paced environment.