Summary
Overview
Work History
Education
Skills
Interests
REFERENCES
Timeline
Generic

Yazan Aletayyem

Supervisor / Acting Business Manager
FORT WORTH,TX

Summary

Self-assured and professional individual with strong interpersonal communication skills and a background in Customer Service and Team Managment. Problem-solver with a great personality, effectively engaging with Clients and Team members.

Experience as a Team Leader, bringing excellent engagement skills to any role.

Overview

2026
2026
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Duty Manager - Centralized Baggage Services

Hallmark Aviation Services
10.2023 - Current
  • Acting and Representing Business Manager.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved Client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Duty Manager - DFW Lost & Found

Hallmark Aviation Services
10.2023 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Trained employees in essential job functions.

Customer Service

Hallmark Aviation Services
9 2022 - Current
  • CBS Agent
  • Gate lead
  • Flight controller
  • Check-in agent
  • Data entry for the lost and found department at DFW airport courses
  • Basic weight and balance training
  • Initial IATA dangerous goods training
  • Hallmark Aviation USDOT Hazmat
  • Hallmark Aviation Occupational Safety and health model
  • Active shooter training
  • Initial Ramp safety awareness

Business partner

MARWA Transportation LLC
02.2022 - 09.2022
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.

Team lead

Serta
08.2019 - 02.2022
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.

Cashier and customer service

Sonic drive in
09.2019 - 03.2020
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.

Graphic Designer

Freelancer
12.2017 - 09.2018
  • Developed creative design for print materials, brochures, banners, and signs.
  • Conceptualized creative designs for print materials, banners, and signs.

Stand - up Reporter and editor

Jordan Sport TV
12.2012 - 07.2017
  • Collaborated with editors to develop compelling story ideas, ensuring diverse content that appealed to a wide audience.
  • Researched and produced daily news reports.
  • Built strong relationships with sources to gain access to exclusive information.

Education

B.A. - Graphic Design

Amman Alahliyah University
09.2006 - 06.2010

Skills

    Leadership

    Public speaking

    Handling conflict

    Social media

    Teamwork

    Problem-Solving

    Customer service

Interests

Sports

Art

Technology

REFERENCES

Available upon request

Timeline

Duty Manager - Centralized Baggage Services

Hallmark Aviation Services
10.2023 - Current

Duty Manager - DFW Lost & Found

Hallmark Aviation Services
10.2023 - Current

Business partner

MARWA Transportation LLC
02.2022 - 09.2022

Cashier and customer service

Sonic drive in
09.2019 - 03.2020

Team lead

Serta
08.2019 - 02.2022

Graphic Designer

Freelancer
12.2017 - 09.2018

Stand - up Reporter and editor

Jordan Sport TV
12.2012 - 07.2017

B.A. - Graphic Design

Amman Alahliyah University
09.2006 - 06.2010

Customer Service

Hallmark Aviation Services
9 2022 - Current
Yazan AletayyemSupervisor / Acting Business Manager