Sports
Yazan Aletayyem
Supervisor / Acting Business Manager
FORT WORTH,TX
Summary
Self-assured and professional individual with strong interpersonal communication skills and a background in Customer Service and Team Managment. Problem-solver with a great personality, effectively engaging with Clients and Team members.
Experience as a Team Leader, bringing excellent engagement skills to any role.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Duty Manager - Centralized Baggage Services
Hallmark Aviation Services
10.2023 - Current
- Acting and Representing Business Manager.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved Client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Duty Manager - DFW Lost & Found
Hallmark Aviation Services
10.2023 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
Customer Service
Hallmark Aviation Services
9 2022 - Current
- CBS Agent
- Gate lead
- Flight controller
- Check-in agent
- Data entry for the lost and found department at DFW airport courses
- Basic weight and balance training
- Initial IATA dangerous goods training
- Hallmark Aviation USDOT Hazmat
- Hallmark Aviation Occupational Safety and health model
- Active shooter training
- Initial Ramp safety awareness
Business partner
MARWA Transportation LLC
02.2022 - 09.2022
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Team lead
Serta
08.2019 - 02.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Cashier and customer service
Sonic drive in
09.2019 - 03.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Graphic Designer
Freelancer
12.2017 - 09.2018
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
Stand - up Reporter and editor
Jordan Sport TV
12.2012 - 07.2017
- Collaborated with editors to develop compelling story ideas, ensuring diverse content that appealed to a wide audience.
- Researched and produced daily news reports.
- Built strong relationships with sources to gain access to exclusive information.
Education
B.A. - Graphic Design
Amman Alahliyah University
09.2006 - 06.2010
Skills
Leadership
Public speaking
Handling conflict
Social media
Teamwork
Problem-Solving
Customer service
Interests
Art
Technology
REFERENCES
Available upon request
Timeline
Duty Manager - Centralized Baggage Services
Hallmark Aviation Services
10.2023 - Current
Duty Manager - DFW Lost & Found
Hallmark Aviation Services
10.2023 - Current
Business partner
MARWA Transportation LLC
02.2022 - 09.2022
Cashier and customer service
Sonic drive in
09.2019 - 03.2020
Team lead
Serta
08.2019 - 02.2022
Graphic Designer
Freelancer
12.2017 - 09.2018
Stand - up Reporter and editor
Jordan Sport TV
12.2012 - 07.2017
B.A. - Graphic Design
Amman Alahliyah University
09.2006 - 06.2010
Customer Service
Hallmark Aviation Services
9 2022 - Current
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