Ian Mullins
Nashville,TN
Summary
Dynamic bartender with a decade of experience in high-volume bars, craft cocktail lounges, private catered events, and a 700-person capacity concert venue. Expertise in mixology is complemented by a passion for crafting innovative cocktails and delivering exceptional guest experiences. Proven track record as a bar lead and trainer for new hires, fostering a collaborative team environment while maintaining top-notch service standards. Committed to enhancing customer satisfaction through creativity and professionalism in every interaction.
Overview
12
12
years of professional experience
Work History
Lead Bartender
Rooftop Lounge, Bobby Hotel
Nashville, TN
05.2024 - Current
- Supervise daily bar operations, ensuring compliance with health and safety regulations.
- Train and mentor junior bartenders on craft cocktail preparation and customer service techniques.
- Assist in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Manage inventory and ordering processes, optimizing stock levels and reducing waste.
- Establish standard operating procedures for bartending tasks, including daily cleaning and sidework.
- Staff and coordinate concert events, organizing operations to flow seamlessly.
- Lead the same team for two consecutive years while simultaneously training and guiding international J1's through their apprenticeships successfully.
- Serve high customer volumes during special events, nights, and weekends.
- Prepare craft batched cocktails and infused simple syrups.
Event Ambassador Bartender
Topgolf
Nashville, Tennessee
09.2018 - 07.2024
- Set up and run private bars for catered events ranging in size from twenty guests to thousands
- Provide tailored drink packages for varying groups and companies
- Direct servers in how alcohol will be provided to guests with consumption tabs, drink tickets or individual tabs
- Set up and provide buffet-style catered food
- Practice safe alcohol serving policies in accordance with TABC law
- Maintain excellence in service to ensure each event goes smoothly
Bartender
Topgolf
Nashville, Tennessee
09.2018 - 07.2024
- Maintain excellent customer service with a fast-paced bar top and service well
- Efficiently serve high-volume concert venue crowds
- Create custom cocktails and shots for bar guests
- Batch large-quantity recipes for some house cocktails
- Assist in stocking and inventory
- Train new hires to mix drinks properly, serve drinks responsibly and ensure customer satisfaction
- Work with management and security to identify over-intoxicated bar patrons
Bartender/Server
Mulligan's On The Lake
Ozawkie, Kansas
03.2014 - 08.2016
- Provided a friendly and positive experience for restaurant guests
- Showed adaptability serving multiple customers and large parties at once
- Trained in both front and back of house
- Helped with inventory, stocking and batching
Skills
- Mixology
- Customer service and satisfaction
- Personnel training
- Time management & efficiency
- Inventory and supply ordering
- Conflict resolution
- FOCUS, MICROS and Skytab proficient
- Staff management
- Food safety and sanitation
- Work area maintenance
- Menu development
- Event preparation and implimentation
Timeline
Lead Bartender
Rooftop Lounge, Bobby Hotel
05.2024 - Current
Event Ambassador Bartender
Topgolf
09.2018 - 07.2024
Bartender
Topgolf
09.2018 - 07.2024
Bartender/Server
Mulligan's On The Lake
03.2014 - 08.2016