Ian Myles
Glendale,AZ
Summary
- I am seeking to use my vast knowledge and skills to contribute to the overall vision and core values of the company.
- I-Car platinum certification through July 2025
- 15 years experience writing damage estimates for cars, trucks, motorcycles and Recreational vehicles including quads, sand rails, campers, etc.
- 2 year liability and Insurance claims service representative
- Validation and reconciliation of reports
- Conducted personnel training
- Assembling repair orders and parts request
Overview
22
22
years of professional experience
Work History
Lead estimator & production manager
Sanderson Ford
01.2020 - Current
- Conducted all morning and afternoon meetings delegating responsibilities and tasks for the day to each employee
- Main point of contact for all repair updates
- Ran pre/post vehicle diagnostic scans on all vehicles requiring scan as per OEM requirements
- Fielded any and all customer service concerns to an agreeable conclusion
- Facilitated interdepartmental coordination to process vehicles with multiple concerns in a way that best suited time in process.
State farm accounts manager
Camel back Toyota collision
01.2019 - 01.2020
- Wrote or reviewed all estimates on vehicle damage and repair through comparison and evaluation of different methodologies negotiated fair and accurate repair request
- Resolved customer complaints
- Comfortable making sound and independent decisions regarding customer needs and insurance company requirements.
Head estimator and assistant production manager
Pacific Nissan Collison
01.2016 - 01.2018
- Determined estimates on vehicle damage and repair through comparison and evaluation of different methodologies Negotiated fair and accurate repair request
- Ran production for all DRP and none DRP vehicles.
Estimator-Service writer
Caliber Collision
01.2015 - 01.2016
- Negotiated fair and accurate repair request
- Worked as the main point of contact for several DRP programs including USAA, State Farm, AAA, Wawanesa, Allstate, Nationwide, Safe co, Met life and others
- Closely reviewed each individual claim and its facts of loss to ensure only loss related damages were being reviewed
- Counseled customers on repair plans.
Claims service rep 11 months – Auto damage adjuster/estimator 8 years
GEICO
01.2007 - 01.2015
- Processed Total Losses, determine ACV, and settle with Insured and Claimants
- Reported and investigated any possible fraudulent claim activity
- Handled complex liability/coverage issues as assigned
- Analyzed facts of loss and applicable law, regulations, policy and precedent decisions to determine conclusions.
Operations manager, supply / logistics, maintenance management systems clerk
United States Marine Corps
01.2003 - 01.2006
- Consolidated three separate operations management positions into a single work load
- Conducted semi-annual inspections of records, operational procedures, publications, and occupational knowledge
- Analyzed repair procedures for effectiveness
- Participated in detailed administrative and logistical inspections annually.
Education
No Degree - Business Administration
San Diego Mesa College
San Diego, CASkills
- CCC one
- CCC pathways
- Audatex
- Mitchell
- Customer Service
- MS Word
- MS Excel
- Logistics
- Written Communication
- Internet Research
- Records Management
- 60 wpm Typing Speed
Timeline
Lead estimator & production manager
Sanderson Ford
01.2020 - Current
State farm accounts manager
Camel back Toyota collision
01.2019 - 01.2020
Head estimator and assistant production manager
Pacific Nissan Collison
01.2016 - 01.2018
Estimator-Service writer
Caliber Collision
01.2015 - 01.2016
Claims service rep 11 months – Auto damage adjuster/estimator 8 years
GEICO
01.2007 - 01.2015
Operations manager, supply / logistics, maintenance management systems clerk
United States Marine Corps
01.2003 - 01.2006
No Degree - Business Administration
San Diego Mesa College
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