Ian O'Neill
Allentown,PA
Summary
Proactive and detail-oriented finance professional with expertise in securities transactions, wealth management, and client relations. Skilled in problem-solving and streamlining processes to enhance efficiency and client satisfaction. Possessing certifications in Series 7, Series 65, and Wealth Management Specialist, with a strong foundation in finance and economics. Collaborative team player with exceptional communication skills, committed to continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Representative
Vanguard
08.2022 - Current
- Managed time-sensitive client matters, including securities transactions, inherited distributions, tax forms, cost basis inquiries, and charitable gifting
- Earned Wealth Management Specialist Certification while holding Series 7 and Series 65 licenses
- Spearheaded internal problem-solving initiatives, improving client verification processes for outstanding check statuses
- Delivered excellent customer service by providing clear and concise financial guidance on complex topics
- Developed strong relationships with clients by establishing trust and understanding their unique requirements.
Team Relations Manager
Laxpalooza Lacrosse Tournaments
05.2015 - 07.2022
- Directed team registration, game scheduling, and on-site operations for large-scale tournaments
- Mediated disputes and resolved team issues, ensuring an optimal experience for participants and attendees
- Cultivated strong interpersonal skills and the ability to defuse high-pressure situations with professionalism
- Developed operational strategies that enhanced event efficiency and client satisfaction
Education
Bachelor of Science - Finance, Economics
Widener University
Chester05-2022
Skills
- Financial Acumen
- Technical Proficiency
- Teamwork
- Attention to detail
- Time management
- Problem-solving abilities
- Organizational skills
- Active listening
- Effective communication
- Relationship building
Certification
- Securities Industries Essentials (SIE)
- Series 63
- Series 7
- Wealth Management Specialist
Accomplishments
- Successfully streamlined internal processes at Vanguard, improving client service efficiency.
- Demonstrated exemplary leadership and conflict resolution skills during high-stakes tournament events.
Timeline
Client Representative
Vanguard
08.2022 - Current
Team Relations Manager
Laxpalooza Lacrosse Tournaments
05.2015 - 07.2022
Bachelor of Science - Finance, Economics
Widener University
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