Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
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Ian Ortiz

Pueblo,CO

Summary

Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Frontline

Chipotle
Pueblo, CO
03.2024 - Current
  • Delivered excellent dining experiences by consistently serving food with a positive attitude
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Secretary

Colorado State University-Pueblo
Pueblo, CO
08.2023 - Current
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

Barback/Server

Starmax
Deming, NM
04.2023 - 08.2023
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served as cashier when necessary, handling payments accurately and efficiently.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Effectively multitasked within fast-paced environment.
  • Took food and drinks to bar and table customers.
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Used POS system to ring up customers and open and close tabs.

Education

Bachelor of Science - Exercise Science

Colorado State University - Pueblo
Pueblo, CO
05-2027

Skills

  • Exceptional Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Food and beverage Delivery
  • Table Bussing
  • Time management abilities
  • POS Systems and Ordering Platforms
  • Strong Work Ethic

Certification

  • Formerly CPR certified
  • Formerly alcohol server certified

Languages

English
Professional
Spanish
Limited

Affiliations

  • Current athlete for the CSU-Pueblo football team
  • 3.9 current GPA

Accomplishments

  • Five-time first-team all-state Athlete in highschool.

Timeline

Frontline

Chipotle
03.2024 - Current

Secretary

Colorado State University-Pueblo
08.2023 - Current

Barback/Server

Starmax
04.2023 - 08.2023

Bachelor of Science - Exercise Science

Colorado State University - Pueblo

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Ian Ortiz