Keyetta Lewis
Bossier City,USA
Summary
Dynamic professional with extensive experience in customer service and security management. Demonstrated success in enhancing customer satisfaction through effective communication and problem-solving. Proficient in Microsoft Office and electronic health records management, consistently delivering high-quality support and fostering positive client and team relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Frontline
Sam's Club
Bossier City, USA
02.2025 - Current
- Register operation
- Customer service
- Problem solving
- Multitasking
Customer service specialist
Concentrix
10.2023 - 12.2024
- Company Overview: Remote
- Data entry and verification
- Data review and processing
- Time management
- Organization
- Microsoft Office
- Remote
Team Member
The Simple Greek
Montgomery, USA
08.2021 - 08.2023
- Led a team of employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Security Officer
W.S.I.P.S.
Montgomery, USA
02.2021 - 07.2021
- Conducted periodic security audits
- Promptly responded to all security violations and emergency calls
- Verified guest and vendor identifications at each entry
- Performed daily patrols
Delivery Driver/Customer Service
Waitr Inc
Montgomery, USA
01.2020 - 05.2020
- Adhered to all traffic laws and regulations while operating a vehicle
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
Nanny/Babysitter
Montgomery, USA
10.2019 - 01.2020
- Provided attentive and nurturing care for children ranging in age from infants to teenagers
- Created a safe and stimulating environment, ensuring the well-being of children at all times
- Engaged children in educational activities, such as reading, arts and crafts, and interactive games
- Prepared nutritious meals and snacks according to dietary restrictions and preferences
- Managed daily routines including bathing, dressing, feeding, and nap schedules
- Transported children to school, extracurricular activities, playdates, and appointments
- Assisted with homework assignments and provided academic support when needed
- Implemented positive discipline techniques to promote good behavior and teach important life skills
- Established open communication with parents regarding their child's progress, needs, and any concerns that arose during caregiving hours
- Maintained cleanliness of play areas by organizing toys, sanitizing surfaces regularly, and doing laundry as needed
- Built strong relationships with families based on trustworthiness, reliability, professionalism, and genuine care for the well-being of their children
- Adhered to safety guidelines at all times to prevent accidents or injuries
- Collaborated with other household staff members (e.g., housekeepers) to ensure smooth operations within the home
- Managed household tasks related to childcare including grocery shopping for kid-friendly items and running errands as necessary
Security Officer
W.S.I.P.S.
Montgomery, USA
04.2019 - 07.2019
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Participated in ongoing training programs to stay updated on security protocols and techniques
CNA/Caregiver
Home Instead Senior Care
Montgomery, USA
11.2018 - 04.2019
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Implemented fall prevention strategies by removing hazards from the environment
- Documented daily observations including changes in behavior or health conditions
- Assisted with physical therapy exercises as directed by healthcare professionals
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
- Served as an advocate for clients' rights and ensured they received respectful treatment from others
Sr. Sales Associate
AAFES Military and Clothing
Montgomery, USA
04.2017 - 08.2017
- Company Overview: Maxwell AFB
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Maxwell AFB
Security Officer
Allied Barton Security
Hattiesburg, USA
06.2016 - 12.2016
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
Certified Nursing Assistant
Bedford Care Center
Petal, USA
01.2016 - 05.2016
- Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted in transferring patients from beds to wheelchairs or other mobility devices
- Administered medications under the supervision of a registered nurse or licensed practical nurse
- Maintained accurate documentation of patient care activities and observations
- Collaborated with healthcare team members to develop and implement individualized care plans for patients
- Ensured a clean and safe environment for patients by maintaining cleanliness in patient rooms and common areas
- Assisted with feeding patients who required assistance or had special dietary needs
- Provided emotional support to patients and their families during difficult times
- Responded promptly to call lights and requests for assistance from patients
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
- Participated in regular team meetings to discuss patient progress, concerns, and updates
- Supported end-of-life care by providing comfort measures and emotional support to terminally ill patients
- Performed basic housekeeping tasks in patient rooms, ensuring cleanliness and organization
- Aided in turning bedridden patients regularly to prevent pressure ulcers
- Demonstrated empathy towards residents with dementia or cognitive impairments through compassionate communication techniques
- Assisted residents with range-of-motion exercises as part of their rehabilitation plan
- Notified appropriate personnel about any safety hazards observed within the facility premises
- Informed nursing staff about changes in patients' condition or behavior
Education
College Degree - Medical Billing & Coding
Auburn University at Montgomery
Montgomery, AL05.2022
Associates of Science - Medical Assistant
Orion College
Plantation, FL03.2016
Associates of Science - Healthcare Management
Allied Health Institute
Plantation, FL05.2015
Skills
- Security and safety management
- Hospital experience
- ICD coding and billing
- Medical terminology
- Childcare and caregiving
- Microsoft Word proficiency
- Electronic health records management
- Patient care and support
- Clinical and laboratory skills
- Administering injections
- Obtaining vital signs and conducting EKGs
- Customer service and sales skills
- Communication and interpersonal skills
- Home care assistance
- Memory care expertise
- Phlebotomy techniques
- Remote assistance
- Data verification
- Customer relationship management
Certification
Certified Billing and Coding Specialist (CBCS), 07/01/24, 07/31/26
References
References available upon request.
Timeline
Frontline
Sam's Club
02.2025 - Current
Customer service specialist
Concentrix
10.2023 - 12.2024
Team Member
The Simple Greek
08.2021 - 08.2023
Security Officer
W.S.I.P.S.
02.2021 - 07.2021
Delivery Driver/Customer Service
Waitr Inc
01.2020 - 05.2020
Nanny/Babysitter
10.2019 - 01.2020
Security Officer
W.S.I.P.S.
04.2019 - 07.2019
CNA/Caregiver
Home Instead Senior Care
11.2018 - 04.2019
Sr. Sales Associate
AAFES Military and Clothing
04.2017 - 08.2017
Security Officer
Allied Barton Security
06.2016 - 12.2016
Certified Nursing Assistant
Bedford Care Center
01.2016 - 05.2016
College Degree - Medical Billing & Coding
Auburn University at Montgomery
Associates of Science - Medical Assistant
Orion College
Associates of Science - Healthcare Management
Allied Health Institute