Ian Pagan
Queens
Summary
Dynamic manager with a strong focus on team leadership, customer service, and process optimization. Experienced in mentoring staff and implementing inventory systems that improve operational efficiency and elevate customer experiences.
Overview
7
7
years of professional experience
Work History
Manager
Max Brenner Chocolate Bar
Manhattan, NY
09.2023 - Current
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Created seasonal drink menus.
- Implemented inventory systems to streamline stock control processes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Head Waiter
Max Brenner Chocolate Bar
Manhattan, NY
03.2019 - Current
- Trained and mentored new waitstaff, fostering a collaborative team environment.
- Executed menu knowledge to provide informed recommendations and upsell items effectively.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Education
Architecture
New York City College of Technology
Brooklyn, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Max Brenner Chocolate Bar
09.2023 - Current
Head Waiter
Max Brenner Chocolate Bar
03.2019 - Current
Architecture
New York City College of Technology