Ian Pearson
Coral Springs,FL
Summary
Customer service professional with a proven track record in enhancing participant experiences. Expertise in problem resolution, team collaboration, and effective communication. Demonstrated ability to improve customer satisfaction and streamline service processes.
Overview
3
3
years of professional experience
Work History
Auction Supervisor
EmpHire Staffing
Plantation, Florida
08.2025 - Current
- Oversaw auction staff to guarantee timely execution of tasks and smooth auction operations.
- Provided on-site assistance during auctions to enhance participant engagement and satisfaction.
- Managed customer complaints to ensure high levels of satisfaction and retention.
- Recruited and trained new employees to fulfill job requirements efficiently.
Sales associate
Loose Threads
Fort Lauderdale, Florida
05.2025 - 11.2025
- Facilitated product selection for customers by assessing sizing and styling preferences.
- Supported customers in product searches by addressing inquiries and providing tailored advice.
- Provided accurate information regarding product prices and services to customers.
- Described merchandise features and explained proper use, operation, and care.
- Collaborated with sales team members to achieve collective targets.
- Monitored sales performance metrics to uncover market trends and identify sales opportunities.
- Managed inventory levels and organized stockroom to enhance retrieval efficiency.
Lot operations
Manheim Auto Auction
Davie, Florida
02.2025 - 04.2025
- Executed daily operations to ensure accuracy and efficiency in processes.
- Proposed and implemented ideas that improved team collaboration and results.
- Collaborated with diverse coworkers to address product-related issues and meet project goals.
Customer Service Representative
Nations benefit
Plantation, Florida
11.2023 - 05.2024
- Resolved customer inquiries and issues efficiently, maintaining high satisfaction levels.
- Handled escalated calls with focus on resolving issues and enhancing customer satisfaction.
- Managed customer accounts with company-specific software tools to optimize service delivery.
- Documented customer interactions for quality assurance and identifying improvement opportunities.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06-2021
Some College (No Degree) - Business Management
Broward College
Fort Lauderdale, FL08-2026
Skills
- Project management
- Issue resolution
- Customer service
- Team collaboration
- Effective communication
Timeline
Auction Supervisor
EmpHire Staffing
08.2025 - Current
Sales associate
Loose Threads
05.2025 - 11.2025
Lot operations
Manheim Auto Auction
02.2025 - 04.2025
Customer Service Representative
Nations benefit
11.2023 - 05.2024
High School Diploma -
Coral Springs High School
Some College (No Degree) - Business Management
Broward College