Angela Sullivan
Operations Manager
Greenwood,IN
Summary
Results-driven professional with a proven track record of driving end-to-end product development, process creation, and revenue growth. Successfully launched a new product and orchestrated cross-functional collaboration to establish processes and achieve exceptional results. Led teams, managed operations, and fostered partnerships with numerous auctions to drive revenue and operational excellence. Proficient in research, development, and implementation of innovative solutions. Life long learner who thrives in chaos and change.
Overview
10
10
years of professional experience
Work History
Auction Operations Manager
ADESA
06.2014 - 08.2023
- Process Optimization: Expert in identifying and implementing process improvements that yield significant operational efficiencies, resulting in reduced costs and increased customer satisfaction.
- Cross-Functional Collaboration: Proficient at fostering strong relationships between operational, product development, manufacturing, and sales teams to ensure seamless collaboration and alignment of goals.
- Strategic Thinking: Skilled in developing and executing strategic plans that drive both operational and product growth, enhance market competitiveness, and capitalize on new opportunities.
- Quality Assurance: Adept at implementing quality control measures that enhance product quality, minimize defects, and contribute to higher customer trust and loyalty.
- Team Leadership: Effective in managing teams, providing mentorship, and fostering a culture of continuous improvement to drive employee engagement and operational excellence.
- Innovative Solutions: Experienced in creating and implementing novel solutions to complex operational and product-related challenges, resulting in improved processes and outcomes.
- Data-Driven Decision Making: Proficient at utilizing data and key performance indicators to inform decisions, track progress, and guide strategies for continuous enhancement.
Sales Coordinator
Ray Skillman Ford
Greenwood , IN
04.2013 - 06.2014
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Ford Certified
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up to date on market and industry trends and finding unique solutions to issues.
- Utilized networking techniques to generate sales and increase profitability.
- Employed closing sales techniques, upselling and customer loyalty incentivizes to boost sales.
Education
High School Diploma -
Center Grove High School
Greenwood, INSkills
- Project Development
- Market Growth
- Strategic Partnership
- Systems Implementations
- Policy and Procedure Implementation
- Workflow Planning
- Project Management
- Process Improvement Strategies
- High-Pressure Environments
- Data Archiving
- Operation Monitoring
- Conflict Mediation
- Microsoft Office Expertise
- Inventory Control
- Business Development Understanding
- New Product Introduction Strategies
- Report Generation
- Operations Oversight
- Revenue Generation
- Business Strategy Development
- Complex Problems Analysis
- Multi-Site Operations
- Budgeting and Cost Control
- Client Relations
- Planning and Implementation
- Market Penetration
- Staff Development
- Solution Development
- Assignment Delegation
- Quantifiable Revenue Increases
- Continuous Improvements
- Data Analysis
- Cross-Functional Communication
- Finance Understanding
- Interpersonal Communications
- Productivity Improvement
- Data Evaluation
- Project Planning
- Team Leadership
- Database Maintenance
Timeline
Auction Operations Manager
ADESA
06.2014 - 08.2023
Sales Coordinator
Ray Skillman Ford
04.2013 - 06.2014
High School Diploma -
Center Grove High School