Ian Pollard
Provo,UT
Summary
Results-driven Floor Manager with expertise in customer service, conflict resolution, and quality assurance. Proven ability to enhance workflow and train staff, ensuring top-tier customer satisfaction.
Overview
8
8
years of professional experience
Work History
Floor Manager
Amano Chocolate
Orem, Utah
03.2017 - 07.2025
- Supervised daily floor operations ensuring smooth workflow and customer satisfaction.
- Trained new staff on company policies and service standards.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Engaged attendees and promoted products at various trade shows.
- Handled customer complaints professionally and quickly resolved any issues that arose.
Education
Some College (No Degree) - Business
Utah Valley University
Orem, UTSkills
- Customer service
- Conflict resolution
- Quality assurance
- Time management
- Problem solving
- Attention to detail
- Product presentation
Timeline
Floor Manager
Amano Chocolate
03.2017 - 07.2025
Some College (No Degree) - Business
Utah Valley University