Ian Reffner
Knoxville,FL
Summary
Proficient professional with extensive experience in restaurant management and culinary operations. Known for effective leadership, exceptional customer service, and a passion for creating memorable dining experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Ellies Dockside Deli & Catering
Stuart, FL
08.2024 - Current
- Trained and supervised staff to enhance service quality and efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Delivered exceptional customer service, enhancing dining experience and ensuring guest satisfaction.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume shifts.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Executive Chef 00 Restaurant Group
Pastaio Handmade Pizza and Pasta & Meating Street Steak and Seafood
Port Saint Lucie, FL
10.2018 - 08.2024
- Oversaw business operations, inventory control, and customer service for restaurant.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Streamlined kitchen processes, enhancing efficiency and reducing food waste.
- Developed and maintained positive customer relationships to drive repeat business.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Sous Chef
Tutto Fresco
Port Saint Lucie, FL
01.2013 - 10.2018
- Developed and implemented seasonal menus reflecting fresh, local ingredients.
- Supervised kitchen staff to ensure high-quality food preparation and presentation.
- Trained junior chefs on culinary techniques and kitchen safety protocols.
- Enforced sanitation standards in compliance with health regulations across kitchen operations.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Delivered exceptional culinary experiences, consistently receiving positive feedback from patrons.
Server
Cobbs Landing
Ft. Pierce, FL
01.2011 - 01.2013
- Provided exceptional customer service to enhance dining experiences and foster customer loyalty.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
Server
The Green Mango
Stuart, FL
02.2009 - 01.2011
- Adapted quickly to changing priorities and customer needs in fast-paced environment.
- Processed payments accurately, handling cash and electronic transactions effectively.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Line Cook
Harborage Yacht Club & Marina
Stuart, FL
05.2005 - 02.2009
- Prepared and executed diverse menu items in fast-paced environment.
- Maintained high standards of food safety and sanitation practices.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
Education
High School Diploma -
John Carroll Catholic High School
Ft. Pierce, FLSkills
- Customer service
- Time management
- Passion for customer satisfaction
- Food service background
- Restaurant operations management
- Labor and food cost control
- ServeSafe manager
Certification
ServSafe Manager Certification
Timeline
Manager
Ellies Dockside Deli & Catering
08.2024 - Current
Executive Chef 00 Restaurant Group
Pastaio Handmade Pizza and Pasta & Meating Street Steak and Seafood
10.2018 - 08.2024
Sous Chef
Tutto Fresco
01.2013 - 10.2018
Server
Cobbs Landing
01.2011 - 01.2013
Server
The Green Mango
02.2009 - 01.2011
Line Cook
Harborage Yacht Club & Marina
05.2005 - 02.2009
High School Diploma -
John Carroll Catholic High School