Ian Reger

- Tasks performed as a technician:

• Performed troubleshooting and repair of smartphones, tablets, and other mobile devices.
• Diagnosed and repaired hardware issues with a variety of Apple phones and tablets.
• Provided technical support to customers through phone calls, emails, or face-to-face interactions.
• Repaired broken screens as well as replaced batteries, cameras, speakers, microphones, and other components on smartphones.

- Tasks performed as a manager:

• Manage front end and back end aspects of company social media including customer interactions, posts, pictures, price listings, and advertisements across Facebook, Yelp, and Google.
• Keep track of inventory and place orders through the company merchant account with the regional parts distributor as needed.
• Manage all day to day repairs scheduled via phone call, text message, or online submission.
• Maintain friendly relationship with customers and handle any complaints or warranty submissions in a professional manner.

• Prepared menu items such as french fries, onion rings, fish, chicken and other deep fried foods.
• Stocked and restocked food items during and after each shift.
• Operated deep fryers in a safe and efficient way as instructed by senior management.
• Coordinated with team members to ensure timely completion of orders during peak hours.
• Cooked multiple orders simultaneously during busy periods.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Cleaned and restocked work station after each shift in preparation for next shift operator.