Nathaniel Amador
San Jose,CA
Summary
Experienced garage door industry professional with a solid track record of delivering exceptional client service and managing operational tasks. Proficient in handling client interactions, closing invoices, and ensuring customer satisfaction. Gained comprehensive knowledge of the day-to-day operations involved in running a business, including inventory management and scheduling. Currently pursuing certification as a B1
Residential Building Inspector, demonstrating a commitment to professional growth and industry expertise. Known for a strong work ethic, attention to detail, and the ability to streamline processes to enhance efficiency. Committed to contributing to organizational success through dedication and continuous learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Technician/Manager of Operations
Prestige Garage Doors
07.2021 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed customer accounts, ensuring accurate billing details and prompt issue resolution.
- Maintained accurate billing by invoicing accounts correctly.
- Accurately documented completed services for accurate record-keeping.
Field Service Technician
MC Garage Doors
07.2018 - 06.2021
- Performed garage door service and repairs for residential clients
- Worked directly with residential customers to diagnose repairs and approve work orders
- Assisted with garage door and garage door opener installations
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
High School Diploma -
Ocean Grove Charter School
Scotts Valley, CA05.2021
Skills
- Field Service
- Help Desk
- Service Technician Experience
- Troubleshooting
- Safety Compliance
- Maintenance and repairs
- Works Well Under Pressure
- Relationship Building
- Written/Verbal Communication
- Customer interaction
- Workload Management
- Document Preparation
- Residential construction
Certification
ICC B1 Residential Building inspector.
(Will be completed June 2024)
Timeline
Lead Technician/Manager of Operations
Prestige Garage Doors
07.2021 - Current
Field Service Technician
MC Garage Doors
07.2018 - 06.2021
High School Diploma -
Ocean Grove Charter School
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