Ian Roberts
Little Elm
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
3
3
years of professional experience
Work History
Shift Lead
Crumbl
09.2024 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Trained and supervised new employees on bakery operations and procedures.
Sales Associate
Office Depot
08.2022 - 06.2023
- Stocked and organized shelves to ensure customers could quickly and efficiently find what they desired
- Unloaded trucks to fully restock the entire store to make sure we were never out of product
- Built model chairs and other furniture for display, and actively assisted customers in selecting the perfect piece
- Maintained a clean and welcoming store environment
- Effectively handled cash transactions at the register, while providing unmatched customer service
Education
First year Finance -
University of North Texas
05.2024
Highschool Diploma - undefined
Little Elm Highschool
05.2023
Skills
- Blueprint Reading
- Adaptability
- Ability to Multitask
- Conflict management
- Shop Fitting
- Coordination Skills
- Stock Control
- Unloading Skills
- Customer Service
- User Assistance
- Cash Register Operation
- Microsoft Office
- Retail Commerce
- Food Handling
- Knowledge of Finance
- Communication Skills
- Critical Thinking
- Interpersonal Skills
- Self Motivation
- Productivity monitoring
- Production leadership
- Workplace safety
- Sales proficiency
Timeline
Shift Lead
Crumbl
09.2024 - Current
Sales Associate
Office Depot
08.2022 - 06.2023
Highschool Diploma - undefined
Little Elm Highschool
First year Finance -
University of North Texas
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