IAN RODRIGUEZ
San Antonio,TX
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
3
3
years of professional experience
Work History
Operations Management Trainee
Ryder System, Inc
10.2023 - Current
- Managed daily operations, ensuring smooth workflow and optimal resource allocation.
- Conducted regular performance evaluations for mechanics, identifying areas for improvement as well as recognizing outstanding achievements.
- Led a team of seven technicians, providing guidance and support to ensure optimal performance and professional development.
Dispatcher
Mercury in Motion, Amazon
10.2022 - 10.2023
- Executed stress management to offer timely help in critical circumstances.
- Communicated with drivers and personnel to coordinate timely delivery of packages.
- Oversaw dispatch, routing, and tracking processes for a twenty - five vehicle fleet.
Delivery Service Partner
Mercury in Motion, Amazon
10.2021 - 10.2022
- Ensured customer satisfaction by providing friendly service during deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
BACHELOR OF SCIENCE -
New Mexico State University
Las Cruces, NM2020
Skills
- Customer service
- Staff management
- Strategic planning
- Process improvements
- Business development
- Employee mentoring
- Teamwork and collaboration
- Problem-solving
- Task prioritization
- Customer relationship management
Timeline
Operations Management Trainee
Ryder System, Inc
10.2023 - Current
Dispatcher
Mercury in Motion, Amazon
10.2022 - 10.2023
Delivery Service Partner
Mercury in Motion, Amazon
10.2021 - 10.2022
BACHELOR OF SCIENCE -
New Mexico State University
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