Ian Rojas
Simi Valley,CA
Summary
Operations and customer-service leader with 8+ years of progressive management experience in high-volume retail environments. Strong background in office clerical work, scheduling, reporting, cash handling, collections-related customer interactions, and problem resolution. Experienced in high-volume public contact, handling sensitive and confidential information, and using automated systems to manage daily operations, staffing, inventory, and financial reporting. Known for co-managing front store and pharmacy workflows, resolving escalated issues, and supporting compliant, customer-focused service. Results-driven Store Manager with expertise in scheduling, cash flow management, and staff training.
Overview
10
10
years of professional experience
Work History
Store Manager
CVS Pharmacy
Carpinteria, CA
08.2022 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash, and made bank deposits to ensure smooth opening and closing operations.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Front End Manager
Costco
Northridge, CA
01.2020 - 08.2022
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Reviewed employee performance and determined areas in need of improvement.
- Cultivated strong customer relations and developed effective customer service standards.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Created and optimized employee schedules for shift coverage.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Conducted Return Audits
- Assist Warehouse Closing Procedures
- Assisted with scheduling, counseling, training and directing operational development
- Implement Membership programs
- Observe employee performance, write and conduct reviews
- Managed front end supervisors
- Followed up and maintained all FE standard operating procedures
Service Deli Manager
Costco
Northridge, CA
01.2018 - 01.2019
- Developed and implemented sales and merchandising plan for department
- Reviewed and prepared department profit and loss statement to assess financial performance and identify areas for improvement
- Oversaw and directed Service Deli operations to ensure efficient workflow and high standards of service
- Assisted with scheduling, counseling, training and directing operational development
- Observe Employee performance and finished product to ensure proper proper department production procedures and standards are followed
- Implemented and upheld safety and security procedures to ensure health code compliance, such as sanitation, and temperature control
- Managed department inventory to maintain optimal stock levels and minimize waste
- Submit orders to buying office for equipment, product, and supplies
- Forecasted sales and managed production
- Maintained a 1 to 1 ratio sales and hours increase
Front End Supervisor
Costco
Northridge, CA
01.2018 - 01.2019
- Conducted Return Audits
- Assist Warehouse Closing Procedures
- Assisted with scheduling, counseling, training and directing operational development
- Oversaw Front End productivity
- Implementing Membership programs
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Service Deli Supervisor
Costco
Northridge
01.2016 - 01.2017
- Assisted in sales and merchandising plan for department
- Assisted in overseeing and directing Service Deli operations
- Assisted with scheduling, counseling, training and directing operational development
- Observe Employee performance and finished product to ensure proper proper department production procedures and standards are followed
- Assisted in Implementing and upholding safety and security procedures to ensure health code compliance, such as sanitation, and temperature control
- Assisted in our inventory
- Submit orders to buying office for equipment, product, and supplies
- Forecasted sales and managed production
- Completed inventories of food and material stocks.
Education
Royal High School
Simi Valley, CASome College (No Degree) - Nursing
Moorpark College
Moorpark, CASkills
- Scheduling and Coordinating
- Onboarding and Orientation
- Performance Evaluations
- Budget Management
- Cash Flow Management
- Conflict Management
- Administrative Skills
- Effective Planning
- Staff Training
- Bilingual
Timeline
Store Manager
CVS Pharmacy
08.2022 - Current
Front End Manager
Costco
01.2020 - 08.2022
Service Deli Manager
Costco
01.2018 - 01.2019
Front End Supervisor
Costco
01.2018 - 01.2019
Service Deli Supervisor
Costco
01.2016 - 01.2017
Royal High School
Some College (No Degree) - Nursing
Moorpark College