Ian Rose
Crystal River,FL
Summary
Energetically excelled in customer service excellence and vehicle safety at Harrah's Cherokee Casino Resort, showcasing strong work ethic and memory retention. Leveraged hospitality and organizational skills to enhance customer satisfaction and operational efficiency. Recognized for outstanding performance, significantly contributing to business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Valet Parking Attendant
12 Oaks Parking @ Harrah's Cherokee Casino Resort
Cherokee, NC
06.2023 - 11.2024
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Greeted customers and took car keys to park vehicles in available spots.
- Operated shuttles between locations if needed for transportation purposes.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Monitored parking area for safety, security and general customer concerns.
- Expressed appreciation for patronage, inviting, and encouraging customer return visits.
- Maintained accurate records of customer information including vehicle make and model, license plate number.
- Assisted customers in retrieving their vehicles when requested.
- Communicated daily with valet staff to ensure efficient operations.
- Provided directions and recommendations on local attractions upon request from customers.
Crew Leader
Sonic Drive-In
Pryor, OK
06.2022 - 06.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Mentored newly hired crew members to prepare each for job roles.
- Monitored inventory levels and ordered supplies as needed.
- Kept customer and food preparation areas clean and well-organized.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes, which increased sales.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Operated grills, deep fryers and griddles safely & efficiently.
- Kept accurate records of sales transactions for end-of-day reconciliation purposes.
Delivery Driver
Papa John's
10.2020 - 05.2021
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Analyzed customer address to determine best route for timely delivery.
- Carried food in insulated bags to maintain hot or cold temperature.
- Maintained positive relationships with customers to promote further business opportunities.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with special catering orders as requested by customers.
Air Conditioning Technician
Leeper A/C and Heating
Lecanto, FL
06.2019 - 08.2019
- Company Overview: Summer job at my Aunt & Uncle's business.
- Utilized HVAC diagnostic software and tools to accurately identify and resolve system issues.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Inspected ductwork for insulation integrity and proper connections.
- Installed new AC units according to manufacturer's specifications.
Education
High school diploma -
Lecanto High School
Lecanto, FL05.2021
Skills
- Cash handling
- Sales
- Food prep & handling
- Hospitality
- Time management
- Organizational skills
- Ability to follow directions
- Reliability and punctuality
- Strong work ethic
- Memory retention
- Parking efficiency
- Vehicle safety
- Professional appearance
- Vehicle parking and retrieval
- Customer service excellence
Certification
Driver's License, 08/01/19, 05/31/24, Currently still have license
Awards
All-State Florida High School Athletic Association (FHSA) Basketball, February 2020: Recognized as an All-State player, served as team captain, and demonstrated exceptional leadership skills
Additionalinformation - Personalreferences
- Mike Dunn, 352-212-4939
- Jim Ervin, 352-875-8303
- Daniel Penwell, 941-759-0427
Personal Information
Age: 21
Affiliations
- Elite athlete in basketball, soccer and football
- Avid fisherman
- Avid hiker
References
References available upon request.
Timeline
Valet Parking Attendant
12 Oaks Parking @ Harrah's Cherokee Casino Resort
06.2023 - 11.2024
Crew Leader
Sonic Drive-In
06.2022 - 06.2023
Delivery Driver
Papa John's
10.2020 - 05.2021
Air Conditioning Technician
Leeper A/C and Heating
06.2019 - 08.2019
High school diploma -
Lecanto High School