Marcos Martinez
DALLAS,TX
Summary
Experienced bilingual luxury goods client advisor with the ability to foster and grow client and brand relationships. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationship.
Overview
9
9
years of professional experience
Work History
Lead Client Advisor
Gucci
Dallas, TX
01.2024 - Current
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Client Advisor
TAG Heuer
Dallas, TX
02.2023 - 12.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
Sales Representative
Brevani
02.2022 - 02.2023
- Expanded customer base and boosted profit within product line. Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Increased sales by consistently meeting and exceeding set sales targets through effective product presentation and negotiation skills.
Jewelry Sales Associate
Neiman Marcus
Dallas, TX
02.2017 - 06.2022
- Informed customers of current store promotions to encourage additional sales purchases. Utilize clientele tools to effectively grow business.
- Direct liaison to the vendor. Communicate on a regular basis with management and the buying office concerning the vendors, merchandise and customer reactions to the merchandise. Organized product to maintain store visual appeal, engage customers and promote specific merchandise.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
Designer Handbag Sales Associate
Nordstrom
Dallas, TX
06.2015 - 10.2016
- Enhanced customer satisfaction by providing personalized recommendations for designer handbags based on client preferences and needs.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Assisted customers in finding suitable accessories to complement their chosen handbag purchases, maximizing overall sale value.
Skills
- Customer Needs Assessment
- Customer Service
- Sales Goal Attainment
- Time Management
- Order Processing
- Product Recommendations
Timeline
Lead Client Advisor
Gucci
01.2024 - Current
Client Advisor
TAG Heuer
02.2023 - 12.2023
Sales Representative
Brevani
02.2022 - 02.2023
Jewelry Sales Associate
Neiman Marcus
02.2017 - 06.2022
Designer Handbag Sales Associate
Nordstrom
06.2015 - 10.2016