Ian Smith

Perform interior and exterior inspections of homes/buildings in a timely manner including drone footage of roofs, and fill out inspection forms for insurance policy purposes.

My responsibilities as a dock master included the safe and efficient operations of many different styles of boats, the cleanliness of the vessels, multiple daily inspections, long shifts in the heat, and insuring great customer service for the members of the boat club.

• Answer phones and coordinate appropriate responses by staff members
• Performed general office duties for preparing proposals, contracts and accounting functions
• Order materials and coordinated delivery to job sites
• Maintained vehicle and equipment records and insurances
• Direct customer service with all clients, subcontractors and suppliers
• Maintain social media and online lead generation accounts

• Maintained high standards of customer services during high volume, fast paced guest operations; shift supervisor duties as assigned
• Greeted guests upon arrival at a 248 room beachside hotel and provided bell hop services to assigned rooms
• Securely parked guests’ automobiles on respective floors of parking garage
• Accurately recorded parking location and secured key storage
• Valet retrieval and re-park for duration of guest stay
• Required ability to drive manual and automatic transmission automobile, valid and clean driver’s license and clear background/criminal history
• Laid off due to COVID

• Lead/Team Supervisor for a crew of approx. six customer service associates.
• Performed training and quality control/assurance activities for ensuring quality and food safety
• Generated and attended marketing events for promoting continued business growth
• Monitored product inventory and waste for implementation of improved control measures
• Performed general food service activities in accordance with management and brand directives

• Assisted management with training of company and brand procedures for all new employees at the Trinity location.
• Delivered exceptional customer service for counter sales and drive-thru orders
• Prepared a variety of foods, following protocols for food safety practices and management instructions within consistent portion controls and service goal times
• Efficiently and accurately handled currency exchange with POS system and credit transactions
• Received, inventoried, and processed nightly product deliveries