Ian Stangle
Tyler,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Assistant Store Manager
Brookshires
Tyler, Texas
04.2025 - Current
- Supervised Brookshires store associates across sales floor, front end, and departments.
- Scheduled Brookshires shifts and adjusted coverage for daily store operations.
- Monitored Brookshires inventory levels and ordered merchandise for departments.
- Reviewed Brookshires store displays and maintained merchandising standards.
- Resolved Brookshires customer concerns and supported service recovery efforts.
- Trained Brookshires associates on procedures, service expectations, and store policies.
Customer Experience Manager
Brookshires
Tyler, Tx
06.2024 - 04.2025
- Led Brookshires customer service desk operations and resolved guest concerns.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Handled returns, exchanges, and complaint calls with professional communication.
- Reviewed customer feedback and shared service improvements with store leadership.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Trained front-end associates on service standards, checkout procedures, and store policies.
- Reinforced Brookshires service culture through coaching, feedback, and team communication.
- Monitored checkout lines and adjusted staffing to support busy shopping periods.
- Supported merchandise placement and front-end presentation for a welcoming store experience.
Perishable Manager
Brookshires
Tyler
05.2020 - 06.2024
- Managed Brookshire's grocery department operations and daily floor coverage.
- Ordered stock using Brookshire's inventory systems and vendor schedules.
- Merchandised aisles following Brookshire's planograms and product standards.
- Trained perishable stockers on stocking, rotation, and customer service.
- Checked freshness and removed damaged products from Brookshire's shelves.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Observed inventory levels to ensure timely replenishment of stock. and stock shelves with new merchandise.
Grocery Manager
Brookshires
Tyler
01.2016 - 05.2020
- Oversaw grocery department operations and ensured optimal floor coverage.
- Coordinated product receiving, backroom organization, and replenishment to streamline inventory flow.
- Executed stock orders using Brookshire's inventory systems and vendor schedules to maintain inventory levels.
- Merchandised aisles following Brookshire's planograms and product standards.
Overnight Stocker
Brookshires
Tyler, TX
04.2015 - 01.2016
- Pulled stock from receiving area and organized pallets for overnight stocking.
- Stocked grocery, dairy, and frozen aisles using Brookshire store backroom inventory.
- Received and stocked merchandise in a timely manner.
- Rotated merchandise by date codes and Brookshire shelf standards.
- Refilled displays, endcaps, and promotional bins with store merchandise.
- Built facing and fronted shelves to Brookshire presentation standards.
- Assisted team members with unloading trucks and sorting merchandise.
Education
Home-based Learning
Tyler, Texas Skills
- Inventory management
- Order management
- Inventory control
- Scheduling software
- POS systems
- Store operations
- Merchandising standards
- Team leadership
- Team supervision
- Problem solving
- Customer service
Certification
- Tabc
- Food safety
- Pit certification
- Aml certification
Languages
English
Professional
Timeline
Assistant Store Manager
Brookshires
04.2025 - Current
Customer Experience Manager
Brookshires
06.2024 - 04.2025
Perishable Manager
Brookshires
05.2020 - 06.2024
Grocery Manager
Brookshires
01.2016 - 05.2020
Overnight Stocker
Brookshires
04.2015 - 01.2016
Home-based Learning