Summary
Overview
Work History
Education
Skills
Timeline
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Ian Stumbo

Grand Forks,ND

Summary

Motivated Student experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Overview

3
3
years of professional experience

Work History

CSR

Frandsen Bank & Trust
05.2023 - 04.2024
  • Managed customer needs, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fulfilled constant flow of customer needs with minimal wait times.

Bartender

Stella's Wine and Bistro
06.2021 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

BBA - Finance

University of North Dakota
Grand Forks, ND
05.2025

Skills

  • Customer Focus
  • Critical Thinking
  • Problem-solving abilities
  • Computer Proficiency
  • Documentation
  • Customer Relations
  • Data Entry
  • Client Relations

Timeline

CSR

Frandsen Bank & Trust
05.2023 - 04.2024

Bartender

Stella's Wine and Bistro
06.2021 - 07.2023

BBA - Finance

University of North Dakota

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Ian Stumbo