Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Ian Wilmot

JACKSONVILLE,FL

Summary

Resourceful team member with a proven track record in retail and hospitality, recognized for enhancing customer satisfaction and operational efficiency. Strong communication skills facilitate effective collaboration within diverse teams. Known for adaptability and problem-solving capabilities, consistently delivering results in fast-paced environments. Committed to ongoing professional development and contributing to business success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Member

Tropical Smoothie Cafe
JACKSONVILLE, FL
02.2024 - 08.2024
  • Assisted customers with product selection and ordering process.
  • Operated cash registers to process payments from customers.
  • Identified needs of customers promptly and efficiently.
  • Provided customer service support to ensure satisfaction.

Guest Service Representative

Nothing Bundt Cakes
JACKSONVILLE, FL
06.2022 - 01.2024
  • Greeted customers and provided information about products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customers' questions and provided information on store procedures or policies.

Education

Bachelor of Arts - History

Florida State University
Tallahassee, FL
05-2028

High School Diploma -

Mandarin
Jacksonville, FL
05-2024

Skills

  • Complaint resolution
  • Cleaning
  • Following instructions
  • Organizing work stations
  • Calculations and measurements
  • Willingness to learn
  • Teamwork and collaboration
  • Adaptability and flexibility

Accomplishments

  • Eagle Scout | Troop 473

Earned the highest rank in Scouting by designing and leading a service project for Central Riverside Elementary in Jacksonville, Fl.

Built a sign featuring sign language and playground words to promote inclusivity and communication among students, as well as a wheelchair-accessible table to ensure accessibility for all.

Coordinated a team of 16 volunteers, managing project timelines, materials, and a budget of $600

Demonstrated leadership, problem-solving, and community engagement skills through the successful completion of the project.

Certification

  • ServSafe Cerfification

Succesfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examination which is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP).

Timeline

Team Member

Tropical Smoothie Cafe
02.2024 - 08.2024

Guest Service Representative

Nothing Bundt Cakes
06.2022 - 01.2024
  • ServSafe Cerfification

Succesfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examination which is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP).

Bachelor of Arts - History

Florida State University

High School Diploma -

Mandarin
Ian Wilmot