Ian Wolf
Spokane,WA
Summary
Dedicated to delivering exceptional 5-star customer service in fast-paced environments, with a proven ability to streamline workflows and enhance team performance. Skilled at identifying and leveraging individual strengths within teams to drive productivity and achieve organizational objectives. Committed to fostering positive customer relationships and ensuring satisfaction through effective communication and problem-solving. Passionate about contributing to a collaborative work culture that prioritizes excellence and continuous improvement.
Overview
10
10
years of professional experience
Work History
Real Estate Broker
Keller Williams Realty
05.2025
- Helping clients buy and sell residential real estate.
- Educate the public on the housing market.
- Educate the public on changes in the mortgage market.
Human Resources & Office Administration
Piersol Construction
08.2022 - 01.2025
- Employee onboarding, insurance, and office administration.
- Daily data entry for equipment fueling, timecards, and oil changes.
- Quarterly fuel tax reports and usage.
General Manager/AGM
Landmark Restaurants
05.2021 - 08.2022
- Was voted “Best Breakfast Restaurant” in 2021 for Spokane in the Inlander.
- Forecasted, scheduled, and monitored labor to be consistent with the flow of customers.
- Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
GOLD Customer Service Representative/Sales
Liberty Mutual Insurance
10.2017 - 05.2021
- Deliver 24-hour exceptional level of service to each customer and agent by listening to their concerns and answering questions, striving for one call resolution to create great experiences. Front line underwriting, asking qualifying questions for special policy changes, before reaching out to an underwriter.
- Consistently meeting all goals including lead generation to drive sales and keeping all business with one company for a great customer experience.
Front of House Manager
Buffalo Wild Wings
01.2015 - 10.2017
- Monitored all front of house staff certifications to ensure compliance with industry standards.
- Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
Education
Bachelor of Arts - Public Relations
Eastern Washington University
Cheney, WA06-2008
Skills
- Lead generation
- Negotiation
- Market research
- Agent and seller communications
Timeline
Real Estate Broker
Keller Williams Realty
05.2025
Human Resources & Office Administration
Piersol Construction
08.2022 - 01.2025
General Manager/AGM
Landmark Restaurants
05.2021 - 08.2022
GOLD Customer Service Representative/Sales
Liberty Mutual Insurance
10.2017 - 05.2021
Front of House Manager
Buffalo Wild Wings
01.2015 - 10.2017
Bachelor of Arts - Public Relations
Eastern Washington University